At a Glance
- Tasks: Lead customer success initiatives, ensuring clients achieve their goals with Vanta's security solutions.
- Company: Join Vanta, a fast-growing tech company focused on online security and trust.
- Benefits: Enjoy competitive salary, comprehensive health benefits, remote work options, and generous leave policies.
- Other info: Dynamic team culture with opportunities for professional growth and development.
- Why this job: Be the voice of customers and make a real impact in the security industry.
- Qualifications: 6+ years in Customer Success at a SaaS company, strong relationship-building skills required.
The predicted salary is between 50000 - 65000 £ per year.
Overview
At Vanta, our mission is to help businesses earn and prove trust.
We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease.
Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
Vanta’s success over the last year has been exponential.
We are solving the problem of how to provide world-class customer experience to security-minded software companies.
As Vanta’s Customer Success Manager, you will be the voice of Vanta, helping keep customers moving toward their goals and achieving successful and happy outcomes.
- What you’ll do as a Customer Success Manager, Enterprise at Vanta
- Lead all post-sales activities for Vanta’s customers through onboarding, implementation, product expertise, renewal, and identify upsell opportunities.
- Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
- Act as the voice of the customer within Vanta.
- Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
- Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
- Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform.
- Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy.
- Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer.
- Work cross-functionally to resolve customer business issues and work toward mutual goals.
- How To Be Successful In This Role
- Have 6+ years of experience in Customer Success at a Saa S company.
- Extensive experience with high-end exposure to C-level executives, and the ability to build strong, trusted relationships.
- Provide top-notch account management and relationship building through various means: Quarterly Business Reviews, Health Check-Ins, and Executive summaries, etc.
- Ability to be nimble and agile in an environment where shifting priorities should be expected.
- Experience working in the security or compliance industry is preferred.
- Possess clear and thoughtful communication skills, with strong critical thinking ability.
- Be highly empathetic to customers, with a proven track record of long-term customer retention.
- Experience with hitting retention targets and creating happy, healthy customers.
- Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers.
- Have stellar problem-solving chops and an enthusiasm for making a large impact early on at a start-up.
- What You Can Expect As a Vanta’n
- Industry-competitive salary and equity
- 100% covered medical, dental, and vision benefits with dependents coverage
- 16 weeks paid Parental Leave for all new parents, Health & wellness stipend
- Remote workspace, internet, and mobile phone stipend
- Commuter and lunch benefits for team members who attend the office
- Pension matching
- 25 days of Annual Leave per year and unlimited sick time
- 8 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events
- Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
- About Vanta
We started in 2018, in the wake of several high-profile data breaches.
Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation.
Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security.
From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world\'s leading Trust Management Platform, our vision remains unchanged.
Now more than ever, making security continuous—not just a point-in-time check— is essential.
Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that\'s real-time and transparent.
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
#J-18808-Ljbffr
Customer Success Manager, Enterprise employer: Trustpage
At Trustpage, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where your technical expertise can shine. With a focus on meaningful engagement and a strong team dynamic, we ensure that our employees feel valued and empowered to make a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Enterprise
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Trustpage. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Trustpage before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Enterprise
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Trustpage:Your cover letter is your chance to shine! Tell us why you want to work at Trustpage specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Trustpage!
How to prepare for a job interview at Trustpage
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
