At a Glance
- Tasks: Create and maintain technical documentation for a cutting-edge SaaS platform.
- Company: Join Trustonic, a global leader in secure smartphone technology.
- Benefits: Competitive salary, flexible remote work, open holiday policy, and private medical insurance.
- Other info: Collaborative culture that values diversity and supports your professional growth.
- Why this job: Shape the future of documentation while making a real impact on global economic inclusion.
- Qualifications: Experience as a Technical Author and familiarity with Markdown and SaaS environments.
The predicted salary is between 40000 - 50000 £ per year.
Company Description
At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth.
We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure. Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’. We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.
Job Description
We are entering the next phase of our documentation journey, moving to a modern Docs-as-Code model that creates a single source of truth for the Trustonic Telecoms SaaS Platform. We are looking for a Technical Author who will play a key role within the global Product team, working closely with Product Management and Engineering from the very start of the product lifecycle. Documentation is treated as a core product deliverable — ensuring customers, internal teams, and our partner network always have access to accurate, trusted, and up-to-date information.
This is an opportunity to help shape how documentation is created, maintained, and consumed across a fast-moving global platform business. You will help transition legacy content into structured Markdown repositories, close documentation gaps with high-quality technical content, and embed documentation into modern product development workflows.
The content you create will support AI-driven querying, internal knowledge systems, and multi-format outputs across both customer-facing and internal environments. Working closely with Product, Engineering, Support, Delivery, and Commercial teams, you will ensure documentation remains scalable, maintainable, and aligned with the evolution of the platform.
As the Technical Author, you will:
- Documentation ownership & delivery
- Own and maintain technical documentation using a Docs-as-Code approach
- Migrate existing and legacy documentation into a structured Markdown knowledgebase
- Create clear, accurate, and maintainable documentation where gaps exist
- Ensure documentation is delivered alongside platform features and releases — not after them
- Maintain a single source of truth for documentation as the platform evolves
- Collaboration & product integration
- Work closely with Product, Engineering, Support, Delivery, and Commercial teams to capture and validate content
- Engage early in the product development lifecycle to ensure documentation requirements are embedded from the outset
- Support real-world customer, partner, sales, and delivery use cases through practical, accessible documentation
- Collaborate directly with engineers and technical stakeholders to simplify complex concepts into usable content
- Knowledge management & scalability
- Structure documentation to support AI-assisted querying, reuse, and automated outputs
- Help improve the visibility, accessibility, and consistency of technical information across the business
- Contribute to scalable documentation processes, standards, and workflows
- Support the evolution of documentation tooling, repositories, and publishing practices
- Commercial & operational support
- Use Aha! Ideas to capture, prioritise, and track documentation needs raised by field-based commercial teams
- Ensure documentation supports customer onboarding, operational delivery, support processes, and partner enablement
- Contribute to improving the overall customer and internal user experience through better knowledge accessibility
Who you are...
- A clear and structured communicator who enjoys turning technical complexity into accessible content
- Collaborative and comfortable working across Product, Engineering, Commercial, and Support teams
- Highly organised, detail-oriented, and proactive in identifying documentation gaps and improvements
- Comfortable operating in a fast-moving, distributed, and evolving environment
- Curious and solutions-focused, with a strong sense of ownership and accountability
- Adaptable and able to balance multiple priorities while maintaining quality and consistency
What makes you, you...
- Experience
- Experience working as a Technical Author or Technical Writer within a SaaS, platform, or technical environment
- Hands-on experience working with Markdown language and modern writing and authoring tools
- Experience collaborating directly with engineers, product managers, and technical stakeholders and working effectively within distributed or remote teams
- Experience creating structured technical documentation for both internal and external audiences
- Desirable
- Experience documenting telecoms, device management, or security solutions
- Familiarity with Docs-as-Code tooling, version control systems, or documentation pipelines
- Experience supporting documentation needs for sales, partner, or field-based commercial teams
- Knowledge
- Understanding of modern technical documentation practices and structured content management
- Awareness of documentation workflows within Agile or product-led environments
- Understanding of how documentation supports customer success, operational delivery, and product adoption
- Awareness of AI-assisted knowledge management and reusable content structures
- Skills
- Excellent written communication and technical writing skills
- Ability to simplify complex technical concepts into clear, user-friendly documentation
- Strong stakeholder collaboration and relationship management skills
- Ability to work independently while contributing effectively within cross-functional teams
- Strong attention to detail and commitment to documentation quality and accuracy
- Ability to prioritise effectively in a fast-paced, evolving environment
- Competitive compensation
- A base salary that reflects your expertise and impact.
- Bonus scheme to share in our success.
- Financial security & wellbeing
- Immediate participation in our pension scheme.
- Private medical insurance for you and your family from day one.
- Income protection and life insurance for peace of mind.
- Flexibility & work-life balance
- Remote working arrangements to support your lifestyle.
- An open holiday policy with no upper limit—take the time you need, when you need it.
- Support for volunteering and causes that matter to you.
- Growth & development
- Opportunities for professional development and career progression.
- Exposure and interaction with global teams.
- Inclusive, supportive culture
- A commitment to diversity, equity, and inclusion.
- A collaborative environment where your voice is valued and your wellbeing is prioritised.
- Impact & purpose
- The chance to work on technology that drives global economic inclusion and makes a real difference in people’s lives.
Additional Information
What we can provide you in return for your investment...
Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.
Technical Author in Winnersh employer: Trustonic
At Trustonic, we offer a dynamic and inclusive work environment where your contributions as a Technical Author will directly impact our mission to make smartphones accessible for all. With competitive compensation, an open holiday policy, and a strong commitment to professional development, you'll thrive in a culture that values collaboration and innovation. Join us in shaping the future of technology while enjoying the flexibility and support you need to balance your personal and professional life.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Author in Winnersh
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work as a Technical Author. Include samples of your documentation, especially if you've worked with Markdown or in SaaS environments. This will give potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Trustonic values collaboration and diversity, so be ready to discuss how you can contribute to their mission and work effectively with cross-functional teams.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining Trustonic and being part of our journey towards making technology accessible for everyone.
We think you need these skills to ace Technical Author in Winnersh
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to work with us at Trustonic and contribute to our mission.
Tailor Your Content:Make sure to customise your application to highlight your relevant experience and skills. Use examples that align with the job description, especially around technical writing and collaboration with teams, so we can see how you'd fit right in!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward and to the point. Avoid jargon unless it's necessary, and make sure your writing reflects the structured approach we value in documentation.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Trustonic
✨Know Your Docs-as-Code
Familiarise yourself with the Docs-as-Code approach before the interview. Understand how it integrates into the product lifecycle and be ready to discuss your experience with Markdown and structured documentation. This will show that you’re not just a fit for the role, but also aligned with their modern documentation practices.
✨Showcase Collaboration Skills
Prepare examples of how you've worked with cross-functional teams in the past. Trustonic values collaboration across Product, Engineering, and Commercial teams, so be ready to share specific instances where your communication and teamwork made a difference in delivering high-quality documentation.
✨Demonstrate Problem-Solving Abilities
Think of challenges you've faced in previous roles regarding documentation gaps or complex technical concepts. Be prepared to discuss how you identified these issues and the steps you took to resolve them. This will highlight your proactive nature and solutions-focused mindset, which are key traits they’re looking for.
✨Understand Their Culture Code
Take some time to read up on Trustonic's culture code and values. During the interview, reference how your personal values align with theirs, especially around diversity, collaboration, and community impact. This will show that you’re not only interested in the job but also in being part of their mission.
