SVP, Engineering (Hybrid)

A bit about the team and what you'll deliver

We are seeking a world-class SVP of Engineering to lead and strengthen the build delivery and technical ownership of Trustonics Telecoms Platform. This is a mission-critical role reporting directly to the CEO and working in close partnership with peers across Product and Operations. You will be responsible for delivering a highly reliable, scalable and secure platform (TP3) while embedding the engineering discipline, governance and metrics required to support Trustonics' next stage of growth. This role requires both strategic oversight and operational excellence, ensuring that Trustonics technology remains scalable, performant, reliable and aligned with product and customer priorities.

The SVP Engineering will bring structure, focus and resilience to a team of approximately 25 in-house engineers and 30 offshore developers, with another 60-70 via offshore development partners. The role will provide oversight for key contributors (including the VP Product Development, Engineering Director-Americas and Director Programme & Operations), instilling engineering best practices across the organisation.

• Own and evolve the engineering strategy in alignment with product, commercial and business objectives.
• Guide long-term technology architecture and infrastructure planning for global scalability.
• Embed platform reliability, service quality and performance metrics at the heart of engineering execution.
• Oversee a scalable, secure multi-tenant SaaS architecture on AWS; drive standards, patterns and guardrails including Android & applications.
• Lead an effective blended development model with clear SOWs, SLAs, quality gates, secure access and code ownership.
• Manage engineering/infrastructure budgets and provide strategic oversight for FinOps practices, unit economics tracking and the maintenance of a transparent risk register and remediation plans.

• Lead disciplined engineering execution across distributed in-house and outsourced teams.
• Champion 24/7/365 platform operations with SLAs, capacity planning, incident response and post-mortems.
• Implement structured software release governance, migration frameworks and robust QA practices.
• Drive predictable delivery (quarterly planning, dependency/risk management, quality gates).
• Establish and enforce best-in-class DevOps trunk-based CI/CD and monitoring standards.
• Sponsor the adoption of secure SDLC, threat modelling, vulnerability management, identity/authorisation, privacy by design; ISO27001/9001 security posture and customer due diligence.

• Partner closely with Product leaders to ensure product discovery, prioritisation and delivery processes are respected and aligned.
• Work closely with Operations and Support to ensure handoffs are smooth, access is appropriately managed and support tooling is fit for purpose.
• Create transparency and accountability through clear reporting of engineering performance to the Executive and wider leadership team.

• Lead, design, grow, mentor and inspire a global team of in-house/offshore engineers and external development partners.
• Build a strong engineering culture that values quality, resilience, accountability and collaboration.
• Actively address key-person risks by distributing knowledge and creating scalable structures.
• Lead the recruitment focus on retention and development of engineering talent to build a high-performance organisation.

• Clear engineering strategy and execution framework in place aligned with product and commercial priorities.
• Robust SLAs, monitoring and reporting mechanisms embedded into operations.
• Knowledge dependency risks reduced through documentation, handover and team development.
• Stronger engineering governance visible across release, QA and support processes.

• All customer platform migration work completed with minimal customer disruption.
• All current strict customer uptime/service level requirements adhered to.
• Engineering organisation operating with clear cadence, discipline and accountability.
• Measurable improvements in platform resilience, incident response and support handoffs.
• Engineering seen as a trusted proactive partner by Product, Commercial and Operations.

• Builder's mindset & hands-on pragmatism: comfortable diving into design reviews, deployment decisions or an incident bridge.
• Low-ego, high-trust collaborator with the CPO/Product leaders; co-authors a single message to the organisation; avoids two captains antipattern.
• High EQ: able to build trust, support and empower key contributors and lead teams through transformation.
• Calm under pressure with a track record of stabilising high-urgency technical environments.
• Expert at retaining, hiring, mentoring, coaching and developing senior engineering talent at Head of/Director level.

• Significant experience in senior engineering leadership roles within B2B SaaS, telecoms, fintech or infrastructure platforms.
• Demonstrable experience of defining and executing an engineering strategy aligned with Company goals.
• Proven track record of leading and scaling globally distributed engineering teams (50-200) 24/7/365 including outsourced/ODC partners and development partners.
• Experience blending in-house and partner teams without loss of quality or security.
• Experience leading ISO standard and GDPR compliance programmes.
• Deep expertise in providing strategic oversight and guidance for AWS cloud architecture (including EKS/ECS, serverless, RDS/Aurora, DynamoDB, S3, CloudFront, ALB/NLB, SNS/SQS, Kinesis, KMS/Secrets), infrastructure as code (Terraform, CloudFormation, CDK) and observability practices ensuring best-in-class standards are set and maintained across engineering teams.
• Experience stewarding the implementation of scalable architectures (multi-tenant, API-first, streaming/events, caching) and resiliency patterns (graceful degradation, bulkheads, back pressure) empowering teams to deliver robust solutions.
• Experience leading and governing SRE/DevOps practices at scale including CI/CD, incident management, post-mortems and capacity & cost management fostering a culture of operational excellence and continuous improvement.
• Sponsor and champion security leadership including secure SDLC, identity/authorisation (SAML/OIDC, SCIM), data protection and compliance with ISO 27001/GDPR ensuring teams are equipped to meet and exceed regulatory and customer expectations.
• Experience in building strong partnerships with Product, Sales, Customer Success and external customers: evidence of constructive trade-offs with a CPO/Product leaders; clear communication to execs/Board.

• Cloud-native SaaS on AWS, distributed systems, data consistency & resiliency; identity and access patterns.
• Telecoms/device ecosystem and integrations (operators, OEMs), enterprise security and compliance expectations.
• Cost optimisation and unit economics for cloud platforms.

• Skilled at balancing technical innovation with pragmatic delivery and customer commitments.
• Ability to set and evolve technical standards, patterns and guardrails for a modern SaaS platform.
• Skilled in org design, career ladders, performance management and fostering a high-bar engineering culture.
• Ability to drive reliability, performance and cost efficiency in cloud environments.
• Skilled sponsor and champion of secure SDLC, threat modelling, vulnerability management and privacy by design.
• Ability to partner with product and legal teams on security trade-offs and customer due diligence.
• Skilled in agile delivery, quarterly planning, dependency/risk management and quality assurance.
• Ability to drive predictable delivery, manage technical debt and continuously improve engineering velocity.
• Strong financial acumen: managing engineering/cloud budgets, AWS FinOps and tracking unit economics.
• Proactive risk identification and mitigation across technology operations and security.
• Excellent communication skills: able to engage with senior engineers, executives and non-technical stakeholders.
• Ability to contribute to roadmap planning and trade-offs and present to the senior level.
• Able to mentor and coach; sets crisp standards; builds a psychologically safe, high-bar culture.

• Master's degree in engineering, computer science or a related field (or equivalent practical experience).
• AWS certified desirable.
• Leadership and management CPD qualifications or certifications desirable.

• A base salary that reflects your expertise and impact.
• Bonus scheme to share in our success.

• Immediate participation in our pension scheme.
• Private medical insurance for you and your family from day one.
• Income protection and life insurance for peace of mind.

• Hybrid working arrangements to support your lifestyle.
• An open holiday policy with no upper limit - take the time you need when you need it.
• Support for volunteering and causes that matter to you.

• Opportunities for professional development and career progression.
• Exposure to global teams and international travel for collaboration and learning.

• A commitment to diversity, equity and inclusion.
• A collaborative environment where your voice is valued and your wellbeing is prioritised.

• The chance to work on technology that drives global economic inclusion and makes a real difference in people's lives.
• A leadership role where your decisions shape the future of our company and industry.

Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people including different races, ethnicities, genders, ages, religions, disabilities and sexual orientations with differences in education, backgrounds, skill sets, experiences and knowledge.