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- Tasks: Manage quotes, orders, and customer data while ensuring operational excellence.
- Company: Join Trustmarque, a forward-thinking team focused on Microsoft services.
- Benefits: Fully remote work, collaborative culture, and opportunities for growth.
- Why this job: Make a real impact in a fast-paced environment with leading Microsoft technologies.
- Qualifications: Detail-oriented, proactive problem-solver with experience in data management.
- Other info: Great chance to enhance your skills and contribute to customer success.
The predicted salary is between 30000 - 40000 £ per year.
At Trustmarque, we’re looking for a detail-driven Microsoft Operations Specialist to join our team and play a key role in delivering operational excellence across our Microsoft line of business. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working with data and systems, and is passionate about delivering a seamless customer experience.
About the Role
As a Microsoft Operations Specialist, you’ll act as the operational backbone of our Microsoft services—ensuring accuracy, efficiency, and compliance across all processes. From managing quotes and orders to maintaining critical data and supporting both customers and internal teams, your work will directly impact service quality and revenue assurance.
What You’ll Be Doing
- Order & Quoting Management
- Manage internal quoting, including run-rate and non-contractual pricing
- Process orders accurately within agreed SLAs
- Ensure all orders meet compliance and vendor requirements
- Data & System Management
- Maintain pricing accuracy through price file imports
- Manage Microsoft customer data, agreements, and licensing information
- Maintain CRM and operational systems with up-to-date agreements and pricing
- Customer Support & Experience
- Troubleshoot internal operational queries and ensure timely resolution
- Handle invoice queries and collaborate with finance teams
- Support provisioning, cancellations, and ongoing service management
- Financial Operations
- Process credits and returns accurately
- Perform invoice reconciliation and resolve discrepancies
- Ensure correct and timely provision of Microsoft services
What We’re Looking For
- Strong attention to detail and commitment to accuracy
- Ability to manage multiple priorities and meet deadlines
- Confidence working with complex systems and sensitive data
- A proactive, problem-solving mindset with a focus on continuous improvement
Why Join Trustmarque?
At Trustmarque, you’ll be part of a collaborative, forward-thinking team where your contribution truly matters. We offer a fully remote working environment and the opportunity to work with leading Microsoft technologies and customers.
IT Software Developer- Hybrid in Leicester employer: Trustmarque
Contact Detail:
Trustmarque Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Software Developer- Hybrid in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual meetups, and connect with current employees at Trustmarque. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for those interviews! Research common questions for Microsoft Operations Specialists and practice your answers. We recommend using the STAR method to structure your responses—it's a game changer!
✨Tip Number 3
Show off your skills! If you’ve got experience with data management or customer support, be ready to share specific examples. We love seeing how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Trustmarque.
We think you need these skills to ace IT Software Developer- Hybrid in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Microsoft Operations Specialist. Highlight your experience with data management, customer support, and any relevant software skills that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about operational excellence and how your skills can contribute to our team at Trustmarque. Keep it concise but impactful!
Showcase Your Attention to Detail: Since we value accuracy and attention to detail, make sure to proofread your application materials. A well-presented application reflects your commitment to quality, which is crucial for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Trustmarque
✨Know Your Microsoft Stuff
Make sure you brush up on your knowledge of Microsoft products and services. Familiarise yourself with the latest updates and features, as well as how they impact operational processes. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Show Off Your Attention to Detail
Since the job requires strong attention to detail, prepare examples from your past experiences where you demonstrated this skill. Whether it’s managing data or ensuring compliance, having specific instances ready will help you stand out.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot issues or improve processes. Highlight your proactive mindset and how you approach challenges, as this is key for the role.
✨Demonstrate Your Customer Focus
As customer experience is crucial, be prepared to discuss how you've handled customer queries or improved service delivery in previous roles. Show that you understand the importance of a seamless customer experience and how you can contribute to it.