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- Tasks: Manage orders, data, and customer support for Microsoft services.
- Company: Join Trustmarque, a collaborative and innovative tech company.
- Benefits: Fully remote work, competitive salary, and a supportive team culture.
- Why this job: Make a real impact in a fast-paced environment with leading Microsoft technologies.
- Qualifications: Detail-oriented, proactive, and able to manage multiple priorities.
- Other info: Great opportunity for career growth and continuous improvement.
The predicted salary is between 30000 - 40000 £ per year.
At Trustmarque, we’re looking for a detail-driven Microsoft Operations Specialist to join our team and play a key role in delivering operational excellence across our Microsoft line of business. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working with data and systems, and is passionate about delivering a seamless customer experience.
About the Role
As a Microsoft Operations Specialist, you’ll act as the operational backbone of our Microsoft services—ensuring accuracy, efficiency, and compliance across all processes. From managing quotes and orders to maintaining critical data and supporting both customers and internal teams, your work will directly impact service quality and revenue assurance.
What You’ll Be Doing
- Order & Quoting Management
- Manage internal quoting, including run-rate and non-contractual pricing
- Process orders accurately within agreed SLAs
- Ensure all orders meet compliance and vendor requirements
- Data & System Management
- Maintain pricing accuracy through price file imports
- Manage Microsoft customer data, agreements, and licensing information
- Maintain CRM and operational systems with up-to-date agreements and pricing
- Customer Support & Experience
- Troubleshoot internal operational queries and ensure timely resolution
- Handle invoice queries and collaborate with finance teams
- Support provisioning, cancellations, and ongoing service management
- Financial Operations
- Process credits and returns accurately
- Perform invoice reconciliation and resolve discrepancies
- Ensure correct and timely provision of Microsoft services
What We’re Looking For
- Strong attention to detail and commitment to accuracy
- Ability to manage multiple priorities and meet deadlines
- Confidence working with complex systems and sensitive data
- A proactive, problem-solving mindset with a focus on continuous improvement
Why Join Trustmarque?
At Trustmarque, you’ll be part of a collaborative, forward-thinking team where your contribution truly matters. We offer a fully remote working environment and the opportunity to work with leading Microsoft technologies and customers.
Hybrid IT Software Developer in Leicester employer: Trustmarque
Contact Detail:
Trustmarque Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Software Developer in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual meetups, and connect with current employees at Trustmarque. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your projects related to Microsoft technologies. This gives you a chance to demonstrate your expertise and passion for the role.
✨Tip Number 3
Prepare for the interview by understanding Trustmarque’s values and how they align with your own. Think about examples from your past experiences that highlight your attention to detail and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Trustmarque team.
We think you need these skills to ace Hybrid IT Software Developer in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Microsoft Operations Specialist role. Highlight your experience with data management, quoting, and customer support. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about operational excellence and how you can contribute to our team. Keep it concise but impactful—show us your personality!
Showcase Your Attention to Detail: Since this role requires a strong focus on accuracy, make sure to demonstrate your attention to detail in your application. Whether it’s through examples of past work or how you format your documents, we’ll be looking for that precision!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Trustmarque
✨Know Your Microsoft Stuff
Make sure you brush up on your knowledge of Microsoft products and services. Familiarise yourself with the latest updates and features, as well as how they impact operational processes. This will show that you're not just a candidate, but someone who genuinely understands the business.
✨Show Off Your Attention to Detail
Since the role requires strong attention to detail, prepare examples from your past experiences where you successfully managed data or ensured compliance. Be ready to discuss how you handle discrepancies and maintain accuracy in your work.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've tackled operational challenges or improved processes. Highlight your proactive approach and how you’ve contributed to continuous improvement in previous roles. This will resonate well with their focus on delivering operational excellence.
✨Prepare for Customer Support Scenarios
Anticipate questions related to customer support and experience. Prepare to discuss how you've resolved customer queries or collaborated with teams to enhance service delivery. Showing that you can handle pressure while maintaining a seamless customer experience is key.