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- Tasks: Manage customer support contracts from onboarding to termination, ensuring accuracy and profitability.
- Company: Join Trustmarque, a leader in digital technology solutions for over 30 years.
- Benefits: Enjoy flexible hybrid work, 25+ days holiday, and a range of corporate perks.
- Why this job: Be part of a dynamic team that values innovation and inclusivity while making a real impact.
- Qualifications: Experience in contract management, strong analytical skills, and advanced Excel proficiency required.
- Other info: Opportunity to collaborate across various teams and engage with vendors.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly detail-oriented and proactive PSS Lifecycle Specialist to join our EC Hybrid Infrastructure – Connectivity team. In this critical role, you will manage the full lifecycle of customer support contracts, ensuring accuracy, profitability, and seamless transitions from project delivery into ongoing services. This position offers a hybrid working model based in Glasgow, with the opportunity to collaborate across sales, service delivery, and project management functions.
What you’ll be doing
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Support Contract Lifecycle Management: Oversee onboarding, updates, renewals, and terminations of customer support contracts, ensuring accuracy and alignment with vendor requirements.
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Data Integrity & Analysis: Maintain accurate records in internal systems (e.g. CMDB), monitor contract performance, and identify risks or negative trends in profitability.
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Customer Onboarding: Work closely with Sales and Project Delivery teams to support smooth handover into operational support services.
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Reporting & Forecasting: Provide regular reporting and analysis on contract milestones, renewal schedules, and potential risks for internal stakeholders.
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Vendor Engagement: Process vendor \”go live\” notifications, ensure alignment with rebate programs, and liaise with vendors to ensure service compliance.
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Operational Support: Respond to support queries raised by the Service Desk, Account Managers, Project Managers, or engineers in a timely and professional manner.
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Billing & Documentation: Manage invoicing processes for support contracts and prepare all required documentation for both internal and external stakeholders.
Here’s what we’re looking for
Essential Skills & Experience
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Proven experience in support or service contract management.
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Strong analytical and problem-solving skills.
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Advanced proficiency in Microsoft Excel (data manipulation, pivot tables, VLOOKUP/XLOOKUP, etc.).
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Exceptional attention to detail with a commitment to maintaining accurate and up-to-date data.
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Excellent communication and stakeholder management skills, both internal and external.
Desirable
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Familiarity with Cisco services and partner management platforms.
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Experience with contract lifecycle management processes.
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Background in technology services or managed services environments.
Key Attributes
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Self-motivated with a proactive approach to problem-solving.
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Highly organised, with the ability to manage multiple priorities and deadlines.
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Strong commercial awareness, especially around contract profitability and cost optimisation.
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Comfortable working cross-functionally with teams across the organisation and external vendors.
About Trustmarque
Delivering the value of technology.
Trustmarque has supported public and private sector organisations for over 30 years, helping them to harness digital technologies for smarter business. We are committed to creating an inclusive workplace where people thrive, innovate, and grow.
Learn more about us: trustmarque.com/about-us
Trustmarque is an equal opportunity employer. We welcome applications from all individuals regardless of background, ensuring a fair and inclusive recruitment process.
Benefits
We offer competitive pay and a flexible hybrid work model, along with:
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25 days holiday (rising to 27)
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2 volunteering days, 1 personal day, plus bank holidays
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Company-matched pension
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Life assurance
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Enhanced parental leave
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Option to buy extra leave
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Cycle2Work scheme and more
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PSS Lifecycle Specialist employer: Trustmarque Solutions Ltd
Contact Detail:
Trustmarque Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PSS Lifecycle Specialist
✨Tip Number 1
Familiarise yourself with contract lifecycle management processes. Understanding the nuances of onboarding, renewals, and terminations will give you a solid foundation to discuss in interviews and demonstrate your expertise.
✨Tip Number 2
Brush up on your Microsoft Excel skills, especially data manipulation techniques like pivot tables and VLOOKUP/XLOOKUP. Being able to showcase your proficiency in these areas can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the technology services sector, particularly those familiar with Cisco services. Engaging with industry peers can provide insights and potentially lead to referrals for the role.
✨Tip Number 4
Prepare to discuss your problem-solving approach and how you've managed multiple priorities in past roles. This will highlight your organisational skills and ability to thrive in a fast-paced environment, which is crucial for this position.
We think you need these skills to ace PSS Lifecycle Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in support or service contract management. Use specific examples that demonstrate your analytical skills and attention to detail, particularly with data management and contract lifecycle processes.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the PSS Lifecycle Specialist role. Mention how your skills align with the job requirements, such as your proficiency in Microsoft Excel and your experience with vendor engagement and customer onboarding.
Showcase Relevant Skills: Emphasise your problem-solving abilities and organisational skills in your application. Provide examples of how you've managed multiple priorities and deadlines in previous roles, especially in technology services or managed services environments.
Highlight Communication Skills: Since the role involves liaising with various stakeholders, make sure to highlight your communication and stakeholder management skills. Include instances where you successfully collaborated with teams or handled support queries professionally.
How to prepare for a job interview at Trustmarque Solutions Ltd
✨Showcase Your Attention to Detail
As a PSS Lifecycle Specialist, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped avoid errors or improved processes.
✨Demonstrate Analytical Skills
Highlight your analytical abilities by discussing how you've used data to identify trends or solve problems in previous roles. Be ready to explain your proficiency in Microsoft Excel and how you've applied it in contract management.
✨Prepare for Cross-Functional Collaboration
This role requires working closely with various teams. Think of examples that showcase your communication and stakeholder management skills, particularly in situations where you successfully collaborated across departments.
✨Understand the Importance of Vendor Engagement
Familiarise yourself with vendor management processes and be ready to discuss how you've engaged with vendors in the past. Understanding the nuances of service compliance and rebate programs will set you apart.
