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For Companies At a Glance
- Tasks: Welcome guests, coordinate meetings, and support team culture.
- Company: Join Trustly, a leader in human-centric payments revolutionising online transactions.
- Benefits: Enjoy 20-30 days holiday, monthly outings, wellness support, and more perks.
- Why this job: Be part of a fun team that values detail and creates a positive workplace atmosphere.
- Qualifications: 3 years in office management or hospitality, with a service-minded attitude.
- Other info: This is a 1-year fixed-term contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it’s the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.
About Workplace Experience at Trustly
Our Workplace plays a large part in making Trustly such a great place to work. We always strive to create a positive and professional atmosphere across all of our offices, both for our colleagues and guests. While the Workplace Director is based in Stockholm, members of the team are spread across our European offices. We are a small but fun team that values details and knows how to leave a lasting impression.
About the role
In this role, you will be responsible for ensuring great service to all our guests, as well as our employees. Our Workplace Experience team plays a vital role in making Trustly a great place to work and maintaining our great culture, and the Workplace Coordinator will take initiative in these areas. Please note: This is a fixed-term contract for 1 year.
What you’ll do
- Welcome all visitors and act as the first point of contact at reception
- Build strong working relationships with the building’s main reception and management team
- Collaborate with the Workplace Experience Team across Trustly sites and join weekly check-ins
- Act as a go-to for general team support and help foster a warm, collaborative office culture
- Coordinate and set up meeting rooms, including refreshments, AV, and room layouts
- Troubleshoot and resolve basic IT issues; serve as first contact for tech and connectivity problems
- Support new starter onboarding: access passes, welcome packs, IT coordination, and orientation
- Assist with invoicing, expense tracking, and liaising with the finance team
- Maintain confidentiality and uphold company values and culture
- Ensure compliance with health and safety protocols, office policies, and maintain documentation
- Be willing to act as a trained first aider and fire marshal (training provided if needed)
- Keep the office tidy and stocked with supplies, adjusting based on weekly attendance
- Prepare for monthly company-wide meetings, ensuring all technical aspects are in place
Who you are
- You have at least 3 years of experience in office management, coordination, or reception
- A natural service-minded professional who always aims to exceed expectations
- A strong coordinator with great attention to detail
- Creative, hands-on, and eager to take initiative
- A motivating presence who leads by example
- Likely from a hospitality background, or similar service-focused environment, with a strong instinct for delivering exceptional experiences and a passion for making things happen
Our Fantastic Benefits
- 20 to 30 days of holiday (depending on location) to support a healthy work-life balance
- Monthly team outing allowance to enjoy social events with your colleagues
- Parental leave top-up additional support for new parents
- On-site perks to make your workday smoother
- Well-being support our health allowance covers gym memberships, massages, and much more to help you feel your best
- PLUS additional benefits designed to enhance your work-life experience!
Shape Your Role and Make an Impact
Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation. If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.
Workplace Experience Coordinator (1 Year Fixed-Term Contract) employer: Trustly
Contact Detail:
Trustly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Coordinator (1 Year Fixed-Term Contract)
✨Tip Number 1
Familiarise yourself with Trustly's company culture and values. Since the Workplace Experience Coordinator role is all about creating a positive atmosphere, understanding what makes Trustly unique will help you align your approach and demonstrate your fit during interviews.
✨Tip Number 2
Network with current or former employees of Trustly on platforms like LinkedIn. Engaging in conversations can provide you with insider knowledge about the workplace environment and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your service-minded attitude and attention to detail. Think of scenarios where you went above and beyond to create a great experience for guests or colleagues, as this aligns perfectly with the role's requirements.
✨Tip Number 4
Stay updated on industry trends related to workplace experience and employee engagement. Being knowledgeable about current best practices can help you stand out as a candidate who is proactive and passionate about enhancing workplace culture.
We think you need these skills to ace Workplace Experience Coordinator (1 Year Fixed-Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office management, coordination, or reception. Emphasise your service-minded approach and any specific achievements that demonstrate your ability to exceed expectations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background in hospitality or service-focused environments aligns with Trustly's values and the responsibilities of the Workplace Experience Coordinator.
Showcase Your Soft Skills: Highlight your strong attention to detail, creativity, and initiative in both your CV and cover letter. Provide examples of how you've successfully fostered a collaborative office culture or resolved issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Trustly
✨Showcase Your Service Mindset
As a Workplace Experience Coordinator, your role revolves around providing exceptional service. Be prepared to share examples of how you've gone above and beyond in previous roles to create positive experiences for guests or colleagues.
✨Demonstrate Attention to Detail
This position requires a keen eye for detail, especially when coordinating meetings and managing office supplies. During the interview, highlight specific instances where your attention to detail made a significant impact on a project or task.
✨Emphasise Team Collaboration
Trustly values a collaborative culture. Be ready to discuss how you've worked effectively within a team, perhaps by sharing a story about a successful project that required input from multiple team members.
✨Prepare for Technical Questions
Since you'll be troubleshooting basic IT issues, brush up on common tech problems and solutions. You might be asked about your experience with AV equipment or how you would handle connectivity issues in the office.
