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- Tasks: Manage key accounts and drive growth in the gaming and financial services sectors.
- Company: Join Trustly, a leader in revolutionising payments with Open Banking.
- Benefits: Enjoy 20-30 days holiday, team outings, and wellness support.
- Other info: Opportunity to shape your role and make a real impact.
- Why this job: Be part of a dynamic team transforming payment experiences globally.
- Qualifications: 3+ years in account management with strong commercial acumen.
The predicted salary is between 50000 - 65000 £ per year.
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionising the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.
ABOUT THE TEAM
The Gaming & Financial Services (FS) Account Management team at Trustly is responsible for driving growth, retention, and strategic partnerships across two of the company’s most important verticals. The team manages a portfolio of leading gaming operators, platforms, and financial institutions, supporting them in delivering seamless, high-performance payment experiences through open banking, A2A and data solutions.
ABOUT THE ROLE
We are seeking a Senior Account Manager to join our Gaming & Financial Services Account Management team, focused on the UK market. This is a high-impact role responsible for managing and growing a portfolio of key strategic accounts. You will act as a trusted partner to our clients, delivering best-in-class relationship management while identifying opportunities to expand revenue, increase product adoption, and deepen long-term partnerships. This role requires a strong commercial mindset, excellent stakeholder management skills, and a deep understanding of payments, fintech, or regulated industries such as gaming and financial services.
What you'll do
- Account Management & Relationship Leadership
- Own and develop senior-level relationships across a portfolio of key UK-based Gaming and FS clients.
- Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction.
- Build trusted advisor relationships with key stakeholders, including C-level executives.
- Revenue Growth & Commercial Ownership
- Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases).
- Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy.
- Negotiate commercial agreements and renewals to maximize long-term value.
- Client Success & Strategic Support
- Drive adoption of Trustly products and features to increase client performance and ROI.
- Monitor account performance, providing insights and recommendations based on data and market trends.
- Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs.
- Market Expertise & Thought Leadership
- Maintain a strong understanding of the UK and EU gaming and financial services landscape, including payments and regulatory developments.
- Provide strategic input to clients on industry trends and innovation opportunities.
- Represent Trustly at industry events.
Who you are
- Experience & Skills
- Strong experience (typically 3+ years) in account management, client success, or commercial roles within payments, gaming, and/or financial services.
- Proven track record of managing and growing enterprise or strategic accounts.
- Strong commercial acumen with experience in revenue growth and contract negotiations.
- Excellent stakeholder management skills, with the ability to influence at senior levels.
- Domain Knowledge
- Good understanding of payments, open banking, or A2A ecosystems.
- Experience working with Gaming and/or Financial Services clients is highly desirable.
- Familiarity with UK market dynamics and regulatory environment is a plus.
- Personal Attributes
- Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal.
- Very good communicator and have the ability to explain complex topics in a clear and understandable way.
- Humble with a strong business acumen.
- Take great pride in your work and strive for excellence with drive.
- Ownership mentality and accountability.
- Consider yourself great with numbers, analytical and able to use logic and problem-solving skills to find the relevant solutions.
Our Fantastic Benefits
- 20 to 30 days of holiday to support a healthy work-life balance.
- Monthly team outing allowance to enjoy social events with your colleagues.
- Parental leave top-up additional support for new parents.
- On-site perks to make your workday smoother.
- Well-being support our health allowance covers gym memberships, massages, and much more to help you feel your best.
- PLUS additional benefits designed to enhance your work-life experience!
Shape Your Role and Make an Impact
Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.
If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Senior Account Manager in London employer: Trustly
Contact Detail:
Trustly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with potential employers on social media. Building relationships can open doors that a CV alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the payments and fintech space. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Account Manager. Highlight your successes in account management and how you've driven revenue growth in previous positions.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Senior Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience in account management, especially within payments or financial services, and showcase any relevant achievements that align with Trustly's goals.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the payments industry and how your skills can help Trustly grow. Be sure to mention specific experiences that demonstrate your commercial acumen and relationship management skills.
Showcase Your Understanding of the Market: We want to see that you know the UK gaming and financial services landscape. Mention any insights you have about current trends or regulatory changes, and how they could impact our clients. This shows us you're not just applying for a job, but you're genuinely interested in the industry.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Trustly and what we stand for.
How to prepare for a job interview at Trustly
✨Know Your Numbers
As a Senior Account Manager, you'll need to demonstrate your analytical skills. Brush up on key metrics related to account growth and client performance. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Relationship Skills
This role is all about building strong relationships. Prepare examples of how you've successfully managed senior-level client relationships in the past. Highlight your ability to influence stakeholders and maintain high client satisfaction.
✨Understand the Market Landscape
Familiarise yourself with the UK gaming and financial services landscape. Be prepared to discuss recent trends, regulatory changes, and how they impact payment solutions. This will show your potential employer that you're not just knowledgeable but also passionate about the industry.
✨Prepare for Negotiation Scenarios
Negotiation is key in this role. Think of past experiences where you successfully negotiated contracts or agreements. Be ready to discuss your approach and any challenges you faced, as well as how you overcame them to maximise value.