Director Finance Operations in London

At Trustly, we’re building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

About the Role

We are looking for an experienced and dynamic Director of Finance Operations to lead our Global transaction processing teams. Reporting directly to the SVP of Finance, the role will own the end‑to‑end operational efficiency, accuracy, and scalability of our financial transaction systems. The ideal candidate is a hands‑on leader, a proven team manager, and a transformation agent with deep expertise in optimizing processes, implementing best practices, and leveraging technology – particularly NetSuite (our ERP system) and our tools such as Concur, Omnea, and Zone Capture.

What you’ll do:

• Lead, mentor, and develop a high‑performing finance operations team encompassing Billing, Accounts Receivable (AR), Accounts Payable (AP), Payments, Reconciliations, and Employee Expenses.
• Process Transformation – champion and execute strategic initiatives to modernize and automate finance operational workflows, moving from manual to scalable processes.
• Policy & Procedure – review, update, document, and enforce comprehensive operational policies and standard operating procedures across all functional areas to maintain a strong internal control environment and ensure compliance with company policies.
• Core Financial Operations Oversight – Billing & AR – ensure accurate, timely third‑party and intercompany invoicing and efficient management of the AR ledger, timely collections, and ownership of associated communications with merchants.
• AP & Expenses – oversee the entire Procure‑to‑Pay cycle, including vendor management, takes‑on, timely invoice processing, payment execution, administration of the corporate credit card programme, and accurate administration of employee expense reporting in compliance with corporate travel and expense policies.
• Cash Management & Reconciliations – direct the daily cash application process and ensure timely and accurate reconciliation of all bank accounts, payment processors, and sub‑ledgers to the general ledger.
• Track and optimise KPIs – utilize system data and reporting to track key operational metrics and drive continuous improvement.

Who you are:

• Minimum of 8+ years of progressive experience in finance, accounting, or operations roles, with at least 3+ years in a senior management/Director role leading multiple operational teams.
• Prior experience in a high‑growth FinTech or technology environment is highly desirable.
• Demonstrable expertise and hands‑on experience with NetSuite is mandatory (especially with reporting); experience with implementing or optimizing NetSuite modules and our associated finance tools is desirable.
• Proven ability to manage, motivate, and scale operational teams, fostering a culture of accountability and continuous improvement.
• Strong analytical and data skills, an understanding of IFRS accounting principles, and deep experience defining and tracking financial operational metrics.
• Accounting qualification is helpful but not required.

Benefits:

• 20 to 30 days of holiday to support a healthy work‑life balance.
• Monthly team outing allowance to enjoy social events with colleagues.
• Parental leave top‑up – additional support for new parents.
• On‑site perks to make your workday smoother.
• Well‑being support – our health allowance covers gym memberships, massages, and more to help you feel your best.
• Additional benefits designed to enhance your work‑life experience.

If your skills and experience align with this role, we’d love to hear from you. Apply now and submit your CV in English.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.