Assurance Manager EU/UK in London

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionising the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

We are establishing a dedicated Compliance Assurance function in the Second Line of Defence, and we are seeking an experienced Entity Assurance Manager to own a single, defensible view of the second-line control environment across Trustly's EU and UK licensed entities.

This role will be part of a community of assurance managers, some of them focused on specific compliance domains (such as Financial Crimes Prevention, Safeguarding, Consumer Protection, and ICT and Resilience) and some focused on other Trustly regulated entities. As the Entity Assurance Manager, you will manage the assurance function at an entity level including understanding local requirements, what local regulators expect to see, how findings reach the entity Board and local management team, and what the entity Chief Compliance Officer (CCO) can credibly attest to.

You will confirm the local applicability of domain testing scope and technique, agree the reports that reach the entity Board, and serve as a primary point of contact for assurance matters toward the relevant EU and UK regulators/supervisors. You will work alongside domain assurance managers, Enterprise Risk Management (ERM), and Internal Audit, ensuring that assurance over Trustly's compliance controls is evidenced consistently.

This role is suited to a seasoned assurance, compliance, or second-line risk professional with experience in regulated financial institutions and a firm grasp of the independence boundaries that keep assurance credible.

What you'll do:

• Own a single, defensible view of the second-line control environment across Trustly's EU and UK licensed entities, ensuring that assurance results are comparable, aggregated consistently, and mapped to the ERM risk taxonomy.
• Confirm the local regulatory applicability of domain testing scope and methodology, agreeing which requirements apply in each EU and UK entity and how findings are rated and reported locally.
• Own the entity assurance opinion and the reporting of findings to the entity Board and local management team, and support what the entity CCO attests to.
• Contribute to the annual assurance plan and the single master testing plan through the assurance forum, jointly reviewing and signing off scope with the relevant domain assurance managers before testing commences, to prevent duplicate or gapped coverage.
• Serve as a primary point of contact toward the relevant EU and UK regulators/supervisors on assurance matters, representing the function credibly and building productive relationships with regulatory authorities.
• Maintain a disciplined independence boundary by providing independent oversight only.
• Track findings within the single, unified approach, using the shared issue taxonomy and closure criteria that align with Internal Audit standards.
• Support Internal Audit's reliance assessment by maintaining a transparent, evidenced audit trail per test, and document any risk-accepted changes to testing cadence.
• Contribute to standardised reporting, including Key Risk Indicators (KRIs) tracking control health, issue aging, and remediation progress across the entity axis.

Who you are:

• Demonstrable experience in compliance assurance, second-line risk, or a related control function within a FinTech, payments, or adjacent regulated financial services environment, with experience in the payments sector preferred.
• Experience engaging with EU and/or UK financial supervisory authorities, with the ability to represent an assurance or compliance function credibly toward regulators and build productive relationships with them.
• Sound understanding of the EU and UK regulatory landscape relevant to payment and e-money institutions, including areas such as financial crime, safeguarding, consumer protection, and operational resilience.
• Proven ability to lead end-to-end assurance reviews, from planning and scoping through to reporting and issue validation.
• A firm grasp of the three-lines model and the independence boundary between second and third line, with the judgement to keep assurance independent and out of first-line operational activity.
• Advanced knowledge of control testing methodologies, sampling, issue rating, and evidence standards, and the ability to connect control failures to the firm's risk taxonomy and appetite.
• Experience working with GRC platforms and unified issue registers, with high attention to detail in the preparation of control findings and management-level documentation.
• Excellent interpersonal skills and the ability to build effective relationships across business teams, and to advise and collaborate with stakeholders at various levels, including senior management and Board members.
• Exceptional written and verbal communication skills, with the ability to clearly explain complex concepts to non-specialist stakeholders and present to senior leadership, Boards, and regulators.
• Willingness to work flexibly to collaborate with team members across different time zones.

What we offer:

At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way.

Our team is as diverse as the global footprint we serve. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work.

Our Fantastic Benefits (varies by location):

• 20 to 30 days of holiday to support a healthy work-life balance.
• Monthly team outing allowance to enjoy social events with your colleagues.
• Parental leave top-up additional support for new parents.
• On-site perks to make your workday smoother.
• Well-being support our health allowance covers gym memberships, massages, and much more to help you feel your best.
• PLUS additional benefits designed to enhance your work-life experience!

Shape Your Role and Make an Impact:

Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.

Location: London

Employment Type: Full time

Location Type: Hybrid

Department: Compliance