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- Tasks: Support merchants in maximising value from Trustly's products through data analysis and relationship building.
- Company: Join Trustly, a leader in human-centric payments, revolutionising online transactions globally.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and collaboration across teams.
- Why this job: Be part of an innovative team that values communication and proactive problem-solving.
- Qualifications: 3+ years in online payments; strong data analysis and communication skills required.
- Other info: Ideal for those who thrive on new ideas and cross-functional teamwork.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About Trustly
Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it's for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more - we're all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it's the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.
About the Customer Success Team
The Customer Success Team's goal is to ensure that merchants get the most value out of Trustly in order to drive the adoption of Trustly's products amongst their end users. We aim to achieve this by taking a proactive approach to fully understanding merchants' requirements and processes to consult on the best way that Trustly can be configured and implemented to meet their needs.
About the role
The Customer Success Manager role is responsible for a portfolio of merchants, ensuring that we are doing everything to support our merchants in getting the maximum value out of Trustly's products and services. The role demands a combination of both technical and commercial skills to really understand merchants' requirements and see how that matches up with Trustly's current and future capabilities. Close internal interaction with our Account Management, Product, and Sales teams, as well as other teams within Trustly will be key to achieving the goals. You will be forming close relationships with your merchants to develop them into a long-term partner rather than just being a supplier.
What you'll do
- Optimizing the merchant experience with Trustly
- Identify and drive performance improvements for existing merchants through rigorous data analysis
- Engage with merchants to fully understand their needs from a payment product, and design and present a solution for them
- Analysing product performance data, making recommendations, and overseeing the implementation
- Support the technical onboarding process for new merchants
- Identify product performance gaps versus benchmarks through rigorous data analysis
- Derive clear recommendations to unlock 'trapped' value from our merchants
Who you are
- 3+ years of relevant experience in the online payments industry, preferably within the E-com, financial services, or at a PSP
- Ability to articulate complex technical information and present it to merchants and partners
- A data-driven approach and the ability to leverage data to identify and drive opportunities
- Able to navigate internally between various functions and teams, from Commercial to Product to Finance
- Can-do attitude with the ability to find solutions to the most difficult problems
- Proactive and diligent approach to work
- SQL, JIRA, and BigQuery experience is preferred
- Comfortable with regular travel within Europe
Closing statement
Are you someone who voices new ideas and acts on them? Do you value great communication with all stakeholders? We are looking to strengthen the team with dedicated, highly motivated people who thrive in working with different areas across the organisation. If you feel that your skill set and personality complement the criteria above, please apply now.
Customer Success Manager employer: Trustly
Contact Detail:
Trustly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Trustly's products and services. Understanding their offerings will help you articulate how you can optimise the merchant experience and drive value for them.
✨Tip Number 2
Network with current or former employees of Trustly on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Brush up on your data analysis skills, especially with tools like SQL and BigQuery. Being able to demonstrate your ability to analyse product performance data will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully managed relationships with clients in the past. Highlighting your proactive approach and problem-solving skills will resonate well with the Customer Success Manager role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Success Manager position. Tailor your application to highlight how your experience aligns with the role's demands.
Highlight Relevant Experience: Emphasise your 3+ years of experience in the online payments industry. Provide specific examples of how you've optimised merchant experiences or driven performance improvements in previous roles.
Showcase Technical Skills: Since the role requires a combination of technical and commercial skills, be sure to mention your familiarity with SQL, JIRA, and BigQuery. Explain how these skills have helped you in past positions.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for customer success and innovation in the payments industry. Make it personal and engaging to stand out.
How to prepare for a job interview at Trustly
✨Understand Trustly's Mission
Before the interview, make sure you grasp Trustly's vision of leading the human-centric payments revolution. Familiarise yourself with their products and how they benefit merchants. This will help you articulate how your experience aligns with their goals.
✨Showcase Your Data Skills
Since the role requires a data-driven approach, be prepared to discuss your experience with data analysis tools like SQL, JIRA, and BigQuery. Bring examples of how you've used data to drive performance improvements in previous roles.
✨Demonstrate Relationship Building
The Customer Success Manager role focuses on forming long-term partnerships with merchants. Be ready to share examples of how you've successfully built relationships in past positions, highlighting your communication skills and proactive approach.
✨Prepare for Technical Questions
Expect questions that assess your ability to articulate complex technical information. Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with both merchants and internal teams.
