At a Glance
- Tasks: Manage and grow key accounts while delivering top-notch client relationships.
- Company: Join Trustly, a leader in revolutionising payments for a smarter financial future.
- Benefits: Enjoy 20-30 days holiday, monthly outings, and wellness support.
- Other info: Dynamic role with opportunities for growth in the fintech landscape.
- Why this job: Be part of a team redefining payment experiences across diverse sectors.
- Qualifications: Strong account management skills and a knack for building relationships.
The predicted salary is between 49500 - 60500 £ per year.
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionising the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.
The Pay Account Management team at Trustly is responsible for driving growth, retention, and strategic partnerships across the company’s Pay portfolio - covering every sector outside Gaming and Financial Services. The team manages a diverse portfolio of leading public sector organisations, retailers, travel companies, and billers, supporting them across Trustly’s full product suite - from A2A payments to data and onboarding solutions - to deliver seamless, high-performance experiences for their customers.
We are seeking a Senior Account Manager to join our Pay Account Management team. The role is focused primarily on the UK market, with responsibility for some pan-European accounts. This is a high-impact role responsible for managing and growing a portfolio of key strategic accounts. You will act as a trusted partner to our clients, delivering best-in-class relationship management while identifying opportunities to expand revenue, increase product adoption, and deepen long-term partnerships.
This role requires a strong commercial mindset, excellent stakeholder management skills, and a deep understanding of payments, fintech, and the sectors served by Pay - including public sector, retail, travel and billers.
- Account Management & Relationship Leadership
- Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction.
- Revenue Growth & Commercial Ownership
- Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases).
- Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy.
- Negotiate commercial agreements and renewals to maximise long-term value.
- Client Success & Strategic Support
- Drive adoption of Trustly products and features to increase client performance and ROI.
- Monitor account performance, providing insights and recommendations based on data and market trends.
- Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs.
Maintain a strong understanding of the UK and EU payments landscape across public sector, retail, travel and billers, including regulatory developments.
What we’re really looking for is commercial instinct, a talent for building relationships, and the drive to get on top of something complex quickly - whatever sector you’re coming from.
- A strong track record in account management, client success, or another commercial role - the quality of your track record matters more than years served or the industry you built it in.
- Proven ability to manage and grow enterprise or strategic accounts.
- Strong commercial acumen, with real experience in revenue growth and contract negotiations.
- Excellent stakeholder management skills, with the ability to build trust and influence at senior levels.
- An understanding of payments, open banking, or A2A ecosystems is an advantage - as you’ll be given the support to learn our product.
- Experience in public sector, retail, travel, or billing is a bonus rather than a prerequisite.
- Familiarity with UK market dynamics and the regulatory environment is a plus.
20 to 30 days of holiday to support a healthy work-life balance.
Monthly team outing allowance to enjoy social events with your colleagues.
Parental leave top-up additional support for new parents.
On-site perks to make your workday smoother.
Well-being support - our health allowance covers gym memberships, massages, and much more to help you feel your best.
Apply now and submit your CV in English.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.
Account Executive or Senior Account Executive employer: Trustly
Trustly is an exceptional employer that prioritises a positive workplace culture and employee well-being. With generous holiday allowances, engaging team outings, and a commitment to professional growth, employees are empowered to thrive in a dynamic environment. Join us to make a meaningful impact while enjoying a supportive and collaborative atmosphere.
