At a Glance
- Tasks: Manage key accounts and drive growth in the payments sector.
- Company: Join Trustly, a leader in Open Banking Payments, revolutionising financial transactions.
- Benefits: Enjoy 20-30 days holiday, team outings, and wellness support.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team transforming payment experiences globally.
- Qualifications: Proven account management skills and a knack for building relationships.
The predicted salary is between 55000 - 65000 £ per year.
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionising the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.
The Pay Account Management team at Trustly is responsible for driving growth, retention, and strategic partnerships across the company’s Pay portfolio – covering every sector outside Gaming and Financial Services. The team manages a diverse portfolio of leading public sector organisations, retailers, travel companies, and billers, supporting them across Trustly’s full product suite – from A2A payments to data and onboarding solutions – to deliver seamless, high-performance experiences for their customers.
We are seeking a Senior Account Manager to join our Pay Account Management team. The role is focused primarily on the UK market, with responsibility for some pan-European accounts. This is a high-impact role responsible for managing and growing a portfolio of key strategic accounts. You will act as a trusted partner to our clients, delivering best-in-class relationship management while identifying opportunities to expand revenue, increase product adoption, and deepen long-term partnerships. This role requires a strong commercial mindset, excellent stakeholder management skills, and a deep understanding of payments, fintech, and the sectors served by Pay – including public sector, retail, travel and billers.
What you'll do
- Account Management & Relationship Leadership
- Own and develop senior-level relationships across a portfolio of key UK and pan-European Pay clients
- Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction
- Build trusted advisor relationships with key stakeholders
- Revenue Growth & Commercial Ownership
- Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases)
- Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy
- Negotiate commercial agreements and renewals to maximise long-term value
- Client Success & Strategic Support
- Drive adoption of Trustly products and features to increase client performance and ROI
- Monitor account performance, providing insights and recommendations based on data and market trends
- Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs
- Market Expertise & Thought Leadership
- Maintain a strong understanding of the UK and EU payments landscape across public sector, retail, travel and billers, including regulatory developments
- Provide strategic input to clients on industry trends and innovation opportunities
- Represent Trustly at industry events
Who you are
We’re more interested in how you think and work than the specific industries you’ve worked in. Our product is technical and our markets are nuanced, but both can be learned by the right person. What we’re really looking for is commercial instinct, a talent for building relationships, and the drive to get on top of something complex quickly – whatever sector you’re coming from.
Experience & Skills
- A strong track record in account management, client success, or another commercial role – the quality of your track record matters more than years served or the industry you built it in
- Proven ability to manage and grow enterprise or strategic accounts
- Strong commercial acumen, with real experience in revenue growth and contract negotiations
- Excellent stakeholder management skills, with the ability to build trust and influence at senior levels
Domain Knowledge
- An understanding of payments, open banking, or A2A ecosystems is an advantage – as you’ll be given the support to learn our product
- Experience in public sector, retail, travel, or billing is a bonus rather than a prerequisite
- Familiarity with UK market dynamics and the regulatory environment is a plus
Personal Attributes
- Genuinely curious and a fast learner – you’ll be expected to become fluent in a technical product, and you’re energised rather than daunted by that
- Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal
- Very good communicator and have the ability to explain complex topics in a clear and understandable way
- Humble with a strong business acumen
- Take great pride in your work and strive for excellence with drive
- Ownership mentality and accountability
- Consider yourself great with numbers, analytical and able to use logic and problem-solving skills to find the relevant solutions
Our Fantastic Benefits (varies by location)
- 20 to 30 days of holiday to support a healthy work-life balance
- Monthly team outing allowance to enjoy social events with your colleagues
- Parental leave top-up additional support for new parents
- On-site perks to make your workday smoother
- Well-being support our health allowance covers gym memberships, massages, and much more to help you feel your best
Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation.
Senior Account Manager - PAY domain employer: Trustly, Inc.
At Trustly, we pride ourselves on being an exceptional employer that fosters a dynamic and entrepreneurial work culture. Our commitment to employee growth is evident through our comprehensive benefits package, including generous holiday allowances, well-being support, and opportunities for professional development. Join us in our mission to revolutionise the payment experience while enjoying a collaborative environment that encourages innovation and personal impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager - PAY domain
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We think you need these skills to ace Senior Account Manager - PAY domain
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