People Partner London, United Kingdom - People & Culture - Europe - HR Generalist - Europe

At Trustly, we are building a smarter, faster, and more secure financial future by revolutionising the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our People team blends a multitude of skills within organisational development, strategic empowerment of our leaders, People operations, internal communication & culture, employee branding, people enablement/engagement initiatives and total rewards. The team’s vision is to unite and empower passionate people and to bring inspiration and energy into everyday work life, while our mission is to form a resilient and agile organisation.

As part of the People team at Trustly, you will play a pivotal role in driving the People and Culture strategy across our operations. You’ll work closely with managers and teams to provide HR expertise, guide employee-related matters, and champion initiatives that enhance the overall employee experience. This role will involve both day-to-day HR activities, such as assisting with operational organisational changes, maintaining employee records and HR systems, ensuring compliance in our employee policies and supporting all our employees on different topics. We are looking for someone who is adaptable, proactive, and thrives in a fast-paced environment where they can influence positive change. The position is based in our London office.

What you’ll do:

• Assist in HR operations initiatives, including organisational restructuring, process optimisation, and people policies, to drive business success.
• Employee relations: Serving as a first point of contact for employee questions and concerns, escalating issues as needed, and helping to maintain a positive culture.
• Administration: Managing and maintaining employee records, both physical and digital, and managing administrative tasks such as answering incoming HR tickets and ensuring HR system and data are up to date.
• Performance and development: Assisting with performance review cycles and helping to implement HR policies and initiatives.
• Culture and engagement: Supporting and promoting employee well-being.
• Maintain strong relationships with unions, ensure compliance and have a good understanding of employment law.
• Support in day-to-day HR operations topics and give guidance on topics such as labour law, employee development, people management and change management.

Who you are:

• A proactive, people-centric professional with 3-5 years of experience in HR or business development roles focused on people operations within fast-paced, growing organisations.
• Excellent problem-solver, able to anticipate challenges and resolve them proactively, while effectively prioritising your workload.
• Skilled communicator with the ability to build strong relationships.
• Solution-oriented individual with a can-do attitude, always looking for ways to drive positive outcomes.
• Highly organised and capable of managing multiple priorities, keeping a clear focus on delivering impactful results.
• Adaptable and resilient, you thrive in dynamic environments and enjoy the challenge of developing creative solutions to attract and retain top talent.

Our Fantastic Benefits (varies by location):

• 20 to 30 days of holiday to support a healthy work-life balance.
• Monthly team outing allowance to enjoy social events with your colleagues.
• Parental leave top-up additional support for new parents.
• On-site perks to make your workday smoother.
• Well-being support our health allowance covers gym memberships, massages, and much more to help you feel your best.
• PLUS additional benefits designed to enhance your work-life experience!

Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We’re looking for dedicated and highly motivated individuals who thrive in a fast-paced environment and enjoy collaborating across different areas of the organisation. If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.