Global Privacy Operations Manager in London

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionising the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high‑growth environment, join us and be part of a team that’s transforming the way the world pays.

Trustly's privacy function is well established, with a strong governance framework and a clear mandate from the top. But as we scale globally and continue to evolve our operations across multiple jurisdictions, there is a great deal still to build, refine, and improve - and that is where you come in.

This is an exciting opportunity to join a growing Privacy & DPO team at a pivotal moment in Trustly's journey. Reporting directly to the Global Head of Privacy & DPO, you will have genuine hands‑on involvement in shaping and improving the operational engine of our privacy programme. You will help design and embed processes that make a real difference to how we handle data responsibly across a complex, fast‑moving FinTech environment - and you will do so within a supportive, high‑calibre team that takes privacy seriously.

If you are an experienced privacy professional with a practical, operational mindset who wants to grow your expertise, take on meaningful ownership, and work closely with teams across the business, this role offers exactly that.

What you’ll do:

• Partner closely with business stakeholders across functions including product, engineering, compliance, legal, and operations to provide practical privacy guidance and ensure alignment with Trustly's privacy standards.
• Drive and manage improvement programmes within the privacy operations function, taking ownership of delivery from scoping through to implementation.
• Own and continuously improve the operational processes underpinning Trustly's privacy framework, such as data subject rights request management, data breach response, and records of processing activities.
• Support the completion and review of Data Protection Impact Assessments and Transfer Impact Assessments, working closely with product, engineering, and commercial teams to embed privacy by design at the outset of new initiatives.
• Conduct and coordinate privacy-related compliance control checks across the business, with particular focus on Trustly's obligations as a regulated financial institution, including controls relevant to payment services regulation, financial crime, and data sharing with third‑party providers.
• Support the Deputy DPO in the day‑to‑day delivery of Trustly's global privacy operations, ensuring that the privacy programme runs efficiently and consistently across all business lines and jurisdictions.
• Contribute to the identification and management of privacy risks across the organisation, escalating issues appropriately and supporting the preparation of clear risk reporting for senior stakeholders.
• Help develop and maintain privacy documentation, training materials, and awareness resources for Trustly's global workforce.
• Monitor developments in applicable data protection law and regulatory guidance, including UK GDPR, EU GDPR, and relevant US privacy legislation, and flag implications for Trustly's operations.
• Support the Deputy DPO and Global DPO in managing engagements with data protection authorities and responding to regulatory enquiries in a timely and well‑organised manner.

Who you are:

• A minimum of 5 to 7 years of hands‑on experience in privacy and data protection, with a demonstrable focus on privacy operations rather than purely legal advisory work.
• Strong working knowledge of UK GDPR and EU GDPR, with familiarity with US privacy laws (including CCPA/CPRA) considered a significant advantage.
• Experience working in or with the FinTech or payments sector is strongly preferred; an understanding of the data protection considerations specific to regulated financial institutions will be highly valued.
• A legal qualification (such as a law degree or solicitor/barrister qualification) is a desirable background for this role, though it is not a strict requirement – what matters most is a thorough understanding of legal requirements, practical privacy expertise and operational capability.
• Demonstrable experience managing large‑scale improvement programmes or projects within a privacy or compliance context, with the ability to take ownership of workstreams and drive them to completion.
• A track record of partnering closely with business stakeholders and translating complex regulatory requirements into clear, workable guidance and processes.
• Relevant professional qualifications such as CIPP/E, CIPM, or CIPT are desirable.
• A natural problem‑solver who approaches challenges analytically, pragmatically, and with confidence.
• A genuine growth mindset – you are curious, keen to develop your expertise, open to feedback, and energised by working in an environment where there is always more to learn and improve.
• You are proactive, solutions‑oriented, and energised by the challenge of building something meaningful – you do not wait to be told what needs to be done.
• You hold a recognised data protection qualification (such as CIPP/E, CIPM, or equivalent).
• Willingness to work flexible hours to collaborate with global privacy team members across different time zones and travel occasionally for meetings.

Our Fantastic Benefits (varies by location):

• 20 to 30 days of holiday to support a healthy work‑life balance.
• Monthly team outing allowance to enjoy social events with your colleagues.
• Parental leave top‑up additional support for new parents.
• On‑site perks to make your workday smoother.
• Well‑being support – our health allowance covers gym memberships, massages, and much more to help you feel your best.
• Additional benefits designed to enhance your work‑life experience!