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- Tasks: As a Receptionist, you'll greet visitors and manage incoming calls with professionalism.
- Company: TrustFord is a growing dealership focused on customer satisfaction and inclusivity.
- Benefits: Enjoy 33 days annual leave, a pension scheme, and discounts on services.
- Why this job: Join a friendly team in a fast-paced environment with opportunities for growth.
- Qualifications: Customer-facing experience and strong organisational skills are essential.
- Other info: Flexible working options available; inclusive culture with support for diverse backgrounds.
Overview
We share an ambition to be recognised as the benchmark in all of our operations.
At TrustFord we keep on growing. From selling electric vehicles in ever greater numbers, to providing more mobile servicing and growing our commercial and fleet vehicles, we’re offering and delivering more choice to our customers every day. Becoming a more diverse and inclusive business will also be vital to our success, but what won’t change is the buzz we get from working in a fast-paced environment that’s 100% customer-focused.
Role
Part Time Receptionist (25 hours per week)
Responsibilities
- Due to retirement, this role is to work Monday to Friday afternoons from 1pm – 6pm. Occasional overtime may be required for holiday/sickness cover.
- Provide a prompt, courteous and professional response to all incoming callers; ensure all messages are logged and directed at the earliest opportunity.
- Welcome and look after all visitors to the dealership, providing advice and helping them choose a car.
Requirements / What we are looking for
- Team player with a great telephone manner
- Excellent organisational skills
- Customer focused and results orientated
- Passionate about delivering a great customer experience
Benefits
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
Additional details
This is a Part Time position working 25 hours per week, Monday to Friday 1pm – 6pm.
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.
For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.
Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what… be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups – including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
All offers of employment are subject to a background check.
We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.
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Receptionist - Part Time employer: TrustFord
Contact Detail:
TrustFord Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Part Time
✨Tip Number 1
Familiarise yourself with TrustFord's values and mission. Understanding their commitment to customer service and diversity will help you align your responses during any interviews or discussions, showing that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills, as the role requires a professional and courteous response to callers and visitors. Consider role-playing scenarios with friends or family to enhance your ability to handle various customer interactions effectively.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed multiple tasks in previous roles. Being able to demonstrate your ability to juggle responsibilities will be crucial in a fast-paced environment like TrustFord.
✨Tip Number 4
Network with current or former employees of TrustFord if possible. They can provide insights into the company culture and expectations, which can give you an edge in understanding what the hiring managers are looking for.
We think you need these skills to ace Receptionist - Part Time
Some tips for your application 🫡
Highlight Relevant Experience: When applying for the Receptionist position, make sure to detail your previous customer-facing roles. Emphasise any experience you have in handling calls, managing messages, and welcoming visitors, as these are key responsibilities of the job.
Showcase Organisational Skills: Since the role requires great organisational skills, provide specific examples of how you've successfully managed tasks or schedules in past positions. This could include managing appointments, coordinating events, or maintaining records.
Demonstrate Customer Focus: TrustFord values a customer-focused approach. In your application, share instances where you went above and beyond to assist customers or improve their experience. This will show that you align with their commitment to customer service.
Tailor Your Application: Make sure to tailor your application specifically for TrustFord. Mention their values and how they resonate with you. This personal touch can help your application stand out and show your genuine interest in the company.
How to prepare for a job interview at TrustFord
✨Show Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. This will demonstrate your ability to provide excellent service.
✨Demonstrate Organisational Abilities
The role requires strong organisational skills. During the interview, highlight any experience you have with managing schedules, logging messages, or multitasking in a busy environment. This will show that you're capable of handling the demands of the job.
✨Emphasise Teamwork
TrustFord values team players. Be ready to discuss how you've collaborated with colleagues in previous roles. Share examples of how you contributed to a positive team environment and supported your peers.
✨Research TrustFord
Familiarise yourself with TrustFord's operations, values, and recent developments, especially regarding their commitment to diversity and inclusion. This knowledge will help you tailor your responses and show genuine interest in the company during the interview.
