At a Glance
- Tasks: Provide top-notch customer service and support to our valued clients.
- Company: Join a friendly team at TrustFord, where collaboration is key.
- Benefits: Enjoy 33 days holiday, competitive pay, and great perks.
- Other info: Comprehensive training and career progression opportunities await you.
- Why this job: Make a real difference in customer care while developing your skills.
- Qualifications: Strong communication skills and experience in customer service required.
The predicted salary is between 28000 - 30000 £ per year.
Department: Aftersales
Location: Maryland
Salary Range: Hourly rate from £13.52, 33 days holiday, Life Assurance and other great Company benefits
Contract Type: Temporary
We enjoy working together and can always rely on each other's support. We like the people we work with and respect how good they are at their jobs. We're all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness.
We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background, we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.
Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.
Do you have great organisational skills? Can you drive the standard in customer care? Are you competent using computers and technology? Do you have previous experience as a Service Advisor? This role is a 12 months Fixed-Term Contract. Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.
For your first 5 days in the business, you'll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you'll learn all about our business before you start your new role.
Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone.
We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds. To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. All offers of employment are subject to a background check.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Customer Service Advisor - 12 Months Fixed-Term Contract in Newtownards employer: TrustFord
At TrustFord, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued. As a Customer Service Advisor in Maryland, you'll benefit from a competitive salary, 33 days of holiday, and a comprehensive training programme that sets you up for success. With opportunities for personal growth and a strong emphasis on teamwork, you'll find a rewarding career path that truly invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 12 Months Fixed-Term Contract in Newtownards
✨Tip Number 1
Get to know the company culture! Before your interview, check out TrustFord's values and how they treat their employees. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to shine in this area. Try role-playing common customer scenarios with a friend or family member to boost your confidence and get comfortable with handling different situations.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed your time and tasks effectively in previous roles. This will demonstrate that you can handle deadlines and keep everything running smoothly.
✨Tip Number 4
Don't forget to apply through our website! It's super important to follow the application process as outlined. Make sure to highlight your relevant experience and skills in the application form, so we can see why you'd be a great fit for the team!
We think you need these skills to ace Customer Service Advisor - 12 Months Fixed-Term Contract in Newtownards
Some tips for your application 🫡
Be Specific About Your Experience:When filling out your application, make sure to highlight your relevant experience and skills. We want to see how your background aligns with the Customer Service Advisor role, so don’t hold back on those details!
Show Off Your Communication Skills:Since excellent communication is key for this position, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or examples of past interactions, let us see your skills in action!
Tailor Your Application:Take a moment to tailor your application to the job description. Mention specific responsibilities and experiences that relate directly to what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:Don’t forget to apply through our careers page! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on showcasing your talents without any hassle.
How to prepare for a job interview at TrustFord
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with the company’s values and how they prioritise customer care. This will help you align your answers with what they’re looking for.
✨Showcase Your Skills
Prepare specific examples from your past experiences that demonstrate your communication skills and ability to handle sensitive information. Think about times when you went above and beyond for a customer or resolved a tricky situation.
✨Be Enthusiastic
Let your passion for customer service shine through during the interview. Show them that you’re not just looking for a job, but that you genuinely want to contribute to their team and help their customers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about the training programme or how they measure success in the customer service team. This shows you’re engaged and serious about the opportunity.
