At a Glance
- Tasks: Support customers and provide excellent service in a friendly team environment.
- Company: Join TrustFord, a supportive and collaborative workplace with a family feel.
- Benefits: Enjoy 33 days holiday, performance bonuses, and a comprehensive training programme.
- Other info: Access to discounts, volunteer days, and a cycle to work scheme.
- Why this job: Make a real difference to customers while growing your career in a thriving company.
- Qualifications: 2 years experience in customer service and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We enjoy working together and can always rely on each other's support. We like the people we work with and respect how good they are at their jobs. We're all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co‑operation and openness. You’ll be part of a great team that will always support you and make sure you feel fully informed about the direction of the business and your role in it.
We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background, we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.
Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance‑related bonus, 33 days' holiday, and other great benefits we’ll give you the rewards you deserve.
Requirements- Live within a 1 hour commute to TrustFord Alperton
- Minimum of 2 years experience as a Service Advisor
- Proven track record of championing excellent customer service
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than the ability to carry out the job role. All offers of employment are subject to a background check.
Customer Service Advisor in London employer: TrustFord
At TrustFord Alperton, we pride ourselves on fostering a supportive and collaborative work environment where every team member is valued. With a strong commitment to employee development, we offer comprehensive training programmes, generous benefits including 33 days of annual leave, and performance-related bonuses, ensuring that you not only thrive in your role as a Customer Service Advisor but also enjoy a fulfilling career with us. Join our friendly local team and experience the unique blend of a large network with a close-knit family atmosphere, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. A friendly chat can give you insider info about the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle difficult customers or tight deadlines. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your enthusiasm! During interviews, let your passion for customer service shine through. Share stories that highlight your commitment to helping others and how you’ve gone the extra mile in past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We love a bit of character, so don’t be afraid to show us who you are. Remember, we’re looking for someone who fits into our friendly team.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service and sales. Use specific examples that demonstrate your skills and achievements. We want to see how you can contribute to our thriving family!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid jargon and make sure your key points stand out – we want to know why you’re the perfect fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at TrustFord
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Familiarise yourself with TrustFord's commitment to customer service and their team culture. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous roles in customer service. Highlight specific examples where you’ve gone above and beyond for customers or handled sensitive situations. This will demonstrate your ability to thrive in a similar environment.
✨Communicate Clearly
Since excellent communication skills are key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery and ensure you come across as approachable and professional.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team dynamics or how success is measured in the Customer Service Advisor position. It’s a great way to engage and leave a positive impression.
