At a Glance
- Tasks: Deliver top-notch customer service and learn the ropes of a busy reception.
- Company: Join TrustFord, Europe's largest Ford dealership with a proud legacy.
- Benefits: Enjoy 33 days holiday, competitive salary, and a £3,000 retention bonus.
- Other info: Inclusive workplace with a commitment to diversity and community support.
- Why this job: Kickstart your career in a fun, supportive environment with real growth opportunities.
- Qualifications: Customer-focused attitude and attention to detail are key.
The predicted salary is between 18500 - 25000 £ per year.
We love what we do, we’re proud of our brand and excited for the future.
Trust Ford is the largest Ford dealership in Europe and part of the Ford Motor Company.
One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to.
We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas.
We are looking for an Apprentice Customer Service Advisor to join the team.
The successful candidate will learn to deliver an efficient reception service ensuring a high standard of customer satisfaction.
Join us, and you'll soon discover that we'll invest both in our business and in you.
From a comprehensive training and development programme (including a week at our residential induction academy) to a performance‑related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.
And a friendly, local team that make life at work fun.
We'll innovate, grow and set the benchmark for our industry.
• Are you customer focused?
• Do you have sharp attention to detail?
• Are you capable of working in a fast paced environment?
• Are you looking for a career in the Aftersales department?
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress.
So if it's a career you're looking for and not just a job, then your journey starts here.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- £3,000 retention bonus paid after 5 years of service
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.
We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview.
Our application form is your opportunity to detail all of your experience as you would on your CV.
For your first 2 days in the business, you’ll be attending our fantastic residential induction academy.
This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.
Our PPA is what makes Trust Ford.
Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what… be it your race, ability, gender, or who you love.
This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in.
We welcome applications from everyone.
We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
Trust Ford is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
All offers of employment are subject to a background check.
We advertise our vacancies to attract candidates and not agency suppliers.
If we need agency assistance then we will contact agencies from our Preferred Supplier List.
Any speculative CVs we receive will not be accepted as an introduction.
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StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Service Advisor in London
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like TrustFord.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like TrustFord. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Customer Service Advisor in London
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at TrustFord.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join TrustFord and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at TrustFord
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by TrustFord. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at TrustFord will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
