At a Glance
- Tasks: Manage warranty claims and ensure customer satisfaction with excellent communication.
- Company: Join TrustFord, Europe's largest Ford dealership with a proud history.
- Benefits: Enjoy a competitive salary, 33 days holiday, and life assurance.
- Other info: Hybrid working model with opportunities for career progression.
- Why this job: Be part of an exciting brand and secure your future in a dynamic environment.
- Qualifications: Experience with Microsoft Office and strong administrative skills required.
The predicted salary is between 28121 - 28121 £ per year.
Department: Aftersales
Location: Hybrid working, Knockmore Industrial Estate, Lisburn, Northern Ireland
Salary Range: Basic Salary from £28,121 per year plus 33 days holiday, Life Assurance and other great Company benefits
Contract Type: Permanent
We love what we do, we're proud of our brand and excited for the future. TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to.
What do we look for from you?
- Use of Microsoft Office Suite e.g. Excel, Word, Outlook
- Administrative experience
- Ability to work to deadlines
- Excellent communication skills
- Manufacturer's warranty experience
- Use of Kerridge
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online.
This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).
In addition to receiving a competitive salary, for the right candidate this position will offer: Industry leading package 33 days annual leave.
Warranty Administrator - Hybrid Working JBLE1_NI in Lisburn employer: TrustFord
TrustFord in Epsom is an exceptional employer, offering a supportive work culture that prioritises employee development and career progression. With comprehensive training to IMI Level 3 in Electric Vehicle Maintenance, generous benefits including 33 days of annual leave and performance-related bonuses, TrustFord ensures that its technicians are well-equipped and motivated to excel in their roles while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty Administrator - Hybrid Working JBLE1_NI in Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TrustFord. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TrustFord before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Warranty Administrator - Hybrid Working JBLE1_NI in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TrustFord:Your cover letter is your chance to shine! Tell us why you want to work at TrustFord specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TrustFord!
How to prepare for a job interview at TrustFord
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
