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- Tasks: Provide top-notch IT support via phone, email, and chat to colleagues.
- Company: Join TrustFord, a proud dealership with a bright future in the automotive industry.
- Benefits: Enjoy hybrid working, 33 days annual leave, and discounts on services and vehicles.
- Why this job: Gain valuable experience in a supportive environment while making a real impact.
- Qualifications: 1 year of IT Helpdesk experience and excellent communication skills required.
- Other info: Inclusive workplace culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
We love what we do, we’re proud of our brand and excited for the future.
We are excited to announce that we have an amazing opportunity that has become available within our TrustFord dealership based at Barnsley. We are seeking an experienced 1st line Helpdesk technicians to join our current team of Customer Support Specialists to help them support our internal colleagues with their IT needs.
The daily workload on the Helpdesk can be varied especially at peak times for the business therefore, we are looking for candidates who will be able to adapt quickly to varying pressure. An ability to multitask, prioritise, organise and think pro-actively are key to being successful within this role.
A typical working day consists of providing a high level of IT customer support to all colleagues within TrustFord through different means of communication, mainly over the phone but also emails, Webex and remote support. Each issue can vary in technical ability therefore you will have the great opportunity to work alongside our Technical and Infrastructure teams to help build and develop yourself.
Working hours are:
Monday – Friday: 8am – 5pm (1 hour lunch)
Rotating Saturdays: 8am – 12pm (Time taken back in lieu)
Main duties:
You will:
Provide professional and basic IT Support through the use of phone calls, emails and live chat.
Log and manage support tickets to ensure responsibility and tickets are maintained, kept up to date with all relevant information and within SLA.
Will also carry out admin related tasks such as starters and leavers checks, change of contract tasks.
Liaise with other departments within the company to ensure we are driving the standard in customer care.
Requirements:
Have previous IT Helpdesk and customer service experience.
Ability to communicate well with all customers with varying technical abilities.
Experience working within a high-pressure environment.
Punctual, reliable, conscientious and an excellent communicator.
IT Helpdesk experience: 1 year (Required).
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online.
This is a Hybrid role working on site and also from home (the first 6 months during probation will be worked from the office full time, you will then move on to hybrid working from month 7).
In addition to receiving a competitive salary, for the right candidate this position will offer:
Industry leading package
33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
Pension Scheme & Life Assurance
Ford Privilege vehicle purchase scheme
Discount on Service, Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Cycle to work purchase scheme
Access to Perks at Work discount website
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.
For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.
Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what… be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups – including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
Happy to Talk Flexible Working – To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
All offers of employment are subject to a background check.
We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.
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I.T Customer Support Specialist - Hybrid Working employer: TrustFord
Contact Detail:
TrustFord Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land I.T Customer Support Specialist - Hybrid Working
✨Tip Number 1
Familiarise yourself with common IT support issues and solutions. Being able to discuss specific examples of problems you've solved in the past can really impress during your interview.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts to non-technical users. This role requires you to interact with colleagues of varying technical abilities, so being clear and patient is key.
✨Tip Number 3
Show your adaptability by preparing for scenarios where you might need to multitask under pressure. Think of examples from your previous roles where you successfully managed multiple tasks at once.
✨Tip Number 4
Research TrustFord and their values. Understanding their commitment to customer care and inclusivity will help you align your answers with their company culture during the interview.
We think you need these skills to ace I.T Customer Support Specialist - Hybrid Working
Some tips for your application 🫡
Highlight Relevant Experience: When applying for the I.T Customer Support Specialist role, make sure to detail your previous IT Helpdesk and customer service experience. Mention specific tasks you handled, such as logging support tickets or providing assistance over various communication channels.
Showcase Your Skills: Emphasise your ability to multitask, prioritise, and adapt to high-pressure situations. Provide examples of how you've successfully managed multiple tasks or resolved issues quickly in past roles.
Tailor Your Application: Customise your application to reflect the key responsibilities mentioned in the job description. For instance, if you have experience liaising with other departments, be sure to include that to demonstrate your collaborative skills.
Be Clear and Concise: Ensure your application is well-structured and easy to read. Use bullet points where appropriate to break down your experience and skills, making it easier for the hiring managers to see your qualifications at a glance.
How to prepare for a job interview at TrustFord
✨Showcase Your IT Helpdesk Experience
Make sure to highlight your previous IT Helpdesk and customer service experience during the interview. Be prepared to discuss specific examples of how you've successfully resolved technical issues and supported users with varying levels of technical ability.
✨Demonstrate Your Communication Skills
Since the role involves communicating with colleagues over the phone, email, and live chat, it's crucial to demonstrate your communication skills. Practice explaining technical concepts in simple terms and be ready to showcase your ability to listen actively and respond effectively.
✨Prepare for High-Pressure Scenarios
Given that the Helpdesk can be busy, prepare for questions about how you handle high-pressure situations. Think of examples where you've successfully multitasked or prioritised tasks under pressure, and be ready to share these experiences.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask insightful questions about the team dynamics, training opportunities, and the hybrid working model. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.