At a Glance
- Tasks: Support the Aftersales Manager in running a dynamic Service Department and enhancing customer satisfaction.
- Company: Join TrustFord, a leading name in the automotive industry with a focus on teamwork.
- Benefits: Enjoy 33 days annual leave, pension scheme, and discounts on services and vehicle purchases.
- Other info: Flexible working hours with opportunities for volunteering and personal development.
- Why this job: Make a real difference in customer care while developing your leadership skills.
- Qualifications: 5 years experience in a Service department and strong team leadership abilities.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities:
- Assist the Aftersales Manager with personnel and operations of the Service Department.
- Anticipate and identify customer needs.
- Maximise the use of all available resources to ensure the department runs effectively.
- Motivate team members to achieve business goals.
Qualifications:
- Good understanding of Kerridge.
- Desire to drive the standard in customer care.
- 5 years previous experience within a Service department.
- Team leadership experience with a proven track record.
Job Details:
- This role will be 42.5 hours a week, between the hours of 8am to 6pm Monday to Friday and will include working 1 in 4 Saturdays.
Benefits:
- Industry leading package.
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
- Pension Scheme & Life Assurance.
- Ford Privilege vehicle purchase scheme.
- Discount on Service, Bodyshop and Parts.
- 1 day each year to volunteer for a charity of your choice.
- Cycle to work purchase scheme.
- Access to Perks at Work discount website.
Equal Opportunity & Background Check:
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than the ability to carry out the job role. All offers of employment are subject to a background check.
Assistant Aftersales Manager in Glasgow employer: TrustFord
TrustFord is an exceptional employer that prioritises employee well-being and professional growth, offering an industry-leading benefits package including 33 days of annual leave and a unique Ford Privilege vehicle purchase scheme. With a strong focus on teamwork and customer care, employees are encouraged to develop their skills in a supportive environment, making it an ideal place for those looking to make a meaningful impact in the automotive service sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Aftersales Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at TrustFord. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching TrustFord and their customer care standards. Show us you’re not just another candidate; demonstrate how your experience aligns with their values and goals.
✨Tip Number 3
Practice common interview questions related to team leadership and customer service. We want to hear about your past experiences and how you’ve motivated teams to achieve success in a service department.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the TrustFord family.
We think you need these skills to ace Assistant Aftersales Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service departments and team leadership. We want to see how your skills align with the role of Assistant Aftersales Manager, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how you can help us drive standards at TrustFord. Keep it engaging and personal – we love a bit of personality!
Showcase Your Kerridge Knowledge:If you’ve got experience with Kerridge, make sure to mention it! We’re looking for someone who understands the ins and outs of this system, so highlight any relevant experience you have to give us confidence in your abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining the TrustFord family!
How to prepare for a job interview at TrustFord
✨Know Your Kerridge
Make sure you brush up on your knowledge of Kerridge before the interview. Familiarise yourself with its features and how it can enhance service department operations. Being able to discuss specific examples of how you've used it in the past will show your expertise.
✨Showcase Your Leadership Skills
Prepare to talk about your previous team leadership experiences. Think of specific instances where you motivated your team or improved performance. This will demonstrate your ability to lead and inspire others, which is crucial for the Assistant Aftersales Manager role.
✨Anticipate Customer Needs
Think about how you can identify and anticipate customer needs effectively. Prepare examples from your past roles where you successfully addressed customer concerns or improved their experience. This will highlight your commitment to driving standards in customer care.
✨Understand the Business Goals
Research TrustFord's business goals and values. Be ready to discuss how you can contribute to achieving these goals through effective resource management and team motivation. Showing that you align with their objectives will make you a standout candidate.
