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For Companies At a Glance
- Tasks: Deliver top-notch customer service and handle various customer inquiries with enthusiasm.
- Company: Join TrustFord, a diverse and inclusive workplace that values every individual.
- Benefits: Enjoy 33 days annual leave, performance bonuses, and a fantastic pension scheme.
- Other info: Participate in a unique residential induction to kickstart your career journey.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service or sales are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background, we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.
Responsibilities
- Deliver a high level of customer service.
- Deal with a variety of customers in a calm & enthusiastic manner.
- Prioritise multiple tasks and customers in a busy, high-pressure environment.
Qualifications
- Ability to work to deadlines and handle sensitive and confidential information.
- Excellent communication skills and experience in a selling/customer service environment.
- Strong people skills with drive, commitment and enthusiasm; willingness to contribute to the team and customers.
Benefits (in addition to competitive salary)
- Industry leading package.
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme.
- Bonus payments based upon your performance.
- Pension Scheme & Life Assurance.
- Ford Privilege vehicle purchase scheme.
- Discount on Service, Bodyshop and Parts.
- 1 day each year to volunteer for a charity of your choice.
- Cycle to work purchase scheme.
- Access to Perks at Work discount website.
- Induction and training.
For your first 5 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.
Application and selection
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.
Equality, diversity and inclusion
Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
Accessibility
To request any adjustments, please ask this during the application stage or contact the Recruitment Team. Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
Compliance
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. All offers of employment are subject to a background check. We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.
Customer Service Advisor in Carlisle employer: TrustFord
Contact Detail:
TrustFord Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Carlisle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TrustFord. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling difficult customers or prioritising tasks under pressure.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've successfully interacted with customers in the past. Highlight your enthusiasm and commitment to providing excellent service – it’s what they’re looking for!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your eagerness to join the team.
We think you need these skills to ace Customer Service Advisor in Carlisle
Some tips for your application 🫡
Be Specific About Your Experience: When filling out your application, make sure to highlight your relevant experience and skills. We want to see how your background aligns with the Customer Service Advisor role, so don’t hold back on the details!
Show Off Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to convey information clearly and effectively. Think about how you can showcase your people skills right from the start!
Keep It Professional Yet Personal: While we love a bit of personality, remember to keep your application professional. Share your enthusiasm for the role and how you can contribute to our team and customers, but stay focused on what makes you a great fit.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to us without any hiccups, and you can easily track your progress. Plus, it’s super straightforward!
How to prepare for a job interview at TrustFord
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you handled difficult situations or went above and beyond for a customer. This shows you understand the role and can deliver the high level of service they expect.
✨Demonstrate Your Communication Skills
Since communication is crucial for this role, practice articulating your thoughts clearly and confidently. You might want to prepare answers to common interview questions, focusing on how you can effectively communicate with different types of customers in various scenarios.
✨Show Enthusiasm and Team Spirit
Employers love candidates who are enthusiastic about their work and can contribute positively to the team. During the interview, express your passion for customer service and how you can bring that energy to the team. Share examples of how you've collaborated with others in the past.
✨Prepare for High-Pressure Situations
Given the fast-paced environment, think of instances where you successfully managed multiple tasks or customers at once. Be ready to discuss how you prioritised your workload and maintained composure under pressure, as this will demonstrate your ability to thrive in a busy setting.