At a Glance
- Tasks: Support customers and provide excellent service in a friendly team environment.
- Company: Join TrustFord, a supportive and inclusive workplace with a strong community spirit.
- Benefits: Enjoy 33 days holiday, performance bonuses, and a comprehensive training programme.
- Other info: Part-time role with flexible hours and opportunities for career growth.
- Why this job: Make a real difference in customer care while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24750 - 30250 £ per year.
We enjoy working together and can always rely on each other’s support.
We like the people we work with and respect how good they are at their jobs.
We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness.
You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information.
You'll have excellent communication skills and experience in a selling/customer service environment.
In addition to a strong people background we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.
Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you.
From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.
• Are you a team player?
• Do you have good organisational skills?
• Can you drive the standard in customer care?
• Do you have customer service experience, within the motor trade?
This is a part time role working 18.5 hours per week, for a fixed-term of 12 months covering maternity leave.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- 33 days annual leave, pro-rata (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
For your first 5 days in the business, you’ll be attending our fantastic residential induction academy.
This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.
Our PPA is what makes Trust Ford.
Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love.
This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in.
We welcome applications from everyone.
We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
Trust Ford is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
All offers of employment are subject to a background check.
We advertise our vacancies to attract candidates and not agency suppliers.
If we need agency assistance then we will contact agencies from our Preferred Supplier List.
Any speculative CVs we receive will not be accepted as an introduction.
Customer Service Advisor - 12 Month Fixed-Term Contract (Part time) in Bristol employer: TrustFord
DriveForwards is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture and flexible hours tailored to your needs. With competitive earnings potential, generous benefits including 33 days of annual leave, and a commitment to career progression, this is a fantastic opportunity for Mobile Service Technicians looking to thrive in a dynamic environment across the beautiful North Coast region.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - 12 Month Fixed-Term Contract (Part time) in Bristol
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like TrustFord and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at TrustFord and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor - 12 Month Fixed-Term Contract (Part time) in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and TrustFord.
Get Familiar with Our Brand:Before applying, take some time to learn about TrustFord and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at TrustFord
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress TrustFord.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which TrustFord will surely appreciate.
