At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service in a supportive team environment.
- Company: Join TrustFord, a company that values teamwork and inclusivity.
- Benefits: Enjoy 33 days holiday, competitive salary, and great perks like a bonus scheme.
- Other info: Comprehensive training, flexible working options, and opportunities for progression.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Excellent communication skills and experience in customer service or sales.
The predicted salary is between 25000 - 30000 £ per year.
Department: Aftersales, Service Advisor
Location: Knockmore Industrial Estate, Lisburn, Northern Ireland
Salary Range: Competitive salary, 33 days holiday, Life Assurance and other great Company benefits
Contract Type: Permanent
We enjoy working together and can always rely on each other's support. We like the people we work with and respect how good they are at their jobs. We're all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness.
We are looking for a Customer Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. In addition to a strong people background, we are looking for applicants who can demonstrate drive, commitment and enthusiasm along with willingness to contribute to your team and more importantly your customers.
Join our friendly local team, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve.
Are you a team player? Do you have great organisational skills? Are you flexible with start & finish times? Do you have previous dealership experience? Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are looking for a career, please apply online.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Bonus payments based upon your performance
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.
For your first 5 days in the business, you'll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you'll learn all about our business before you start your new role.
Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone.
We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds. To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. All offers of employment are subject to a background check.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Customer Service Advisor in Belfast employer: TrustFord
At TrustFord, we pride ourselves on fostering a supportive and collaborative work environment where every team member is valued. Located in the vibrant Knockmore Industrial Estate, our Customer Service Advisors benefit from a competitive salary, extensive training opportunities, and a generous package that includes 33 days of holiday and performance-related bonuses. Join us to be part of a diverse team that prioritises inclusivity and personal growth, ensuring you have the tools and support needed to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, check out TrustFord's values and how they operate. This will help you connect with the team during your chat and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to shine in this area. Try role-playing common customer scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your teamwork spirit! Think of examples from your past experiences where you worked well with others. TrustFord values collaboration, so be ready to share how you've contributed to a team’s success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to highlight your relevant experience and skills directly in the application form.
We think you need these skills to ace Customer Service Advisor in Belfast
Some tips for your application 🫡
Be Specific About Your Experience:When filling out your application, make sure to highlight your relevant experience and skills. We want to see how your background aligns with the Customer Service Advisor role, so don’t hold back on those details!
Show Off Your Communication Skills:Since excellent communication is key for this position, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or examples of past interactions, let us see your skills in action!
Emphasise Teamwork and Flexibility:We love team players! Make sure to mention any experiences where you’ve worked collaboratively or adapted to changing situations. This will show us that you’re a great fit for our supportive environment.
Apply Through Our Website:Don’t forget to apply directly through our careers page! It’s the best way to ensure your application gets to the right people. Plus, it’s super easy and straightforward—just click that button and get started!
How to prepare for a job interview at TrustFord
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the specifics of the Customer Service Advisor role. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Team Spirit
Since the company values teamwork, be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or supported a colleague, highlighting your ability to work well within a group.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and how you handle sensitive information. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you provide clear and concise examples that reflect your skills and experience.
