Service Delivery Manager - Hybrid Working in Barnsley

We share an ambition to be recognised as the benchmark in all of our operations. At TrustFord we keep on growing. From selling electric vehicles in ever greater numbers, to providing more mobile servicing and growing our commercial and fleet vehicles, we’re offering and delivering more choice to our customers every day. Becoming a more diverse and inclusive business will also be vital to our success, but what won’t change is the buzz we get from working in a fast‑paced environment that’s 100% customer-focused.

Key Responsibilities

• Lead and continuously improve IT support services across Customer, Business and Infrastructure Support.
• Own the day‑to‑day operational performance of IT services and play a critical part in shaping how technology is experienced across the organisation.
• Act as a key interface between business teams, technical architects, and third‑party partners to ensure solutions are fully supported, scalable, and operationally fit for purpose.
• Shape IT strategy and implement projects that underpin the company’s growth strategy.
• Report project status through Senior Management and Customer reviews, ensuring the development and implementation of recovery plans where necessary.
• Oversee the Risk & Opportunity Management process for the project and ensure “Lessons Learned Management” is applied to all projects.

Qualifications & Experience

• Have you directly managed IT service delivery teams for at least 3 years?
• Have you led service support teams and managed third‑party suppliers to meet SLAs and service targets?
• Have you successfully improved SLA compliance or service performance in a previous role?

Benefits

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

Additional Information

• Hybrid role working on site a minimum of two days a week, and the rest of the week from home.
• For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.
• Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
• TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
• All offers of employment are subject to a background check.