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- Tasks: Join us as an Apprentice Service Advisor, delivering top-notch customer service and support.
- Company: TrustFord is Europe's largest Ford dealership, proud of its legacy and future.
- Benefits: Enjoy 33 days holiday, a £3,000 retention bonus, and perks like discounts and a pension scheme.
- Why this job: Kickstart your career in a fun, supportive environment with real growth opportunities.
- Qualifications: Customer-focused individuals with attention to detail and a passion for the automotive industry.
- Other info: Inclusive workplace welcoming diverse backgrounds; training includes a residential induction academy.
We love what we do, we’re proud of our brand and excited for the future. TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. We have a long history to be proud of and a secure and exciting future to look forward to. We are looking for an Apprentice Service Advisor to join the team. The successful candidate will learn to deliver an efficient reception service ensuring a high standard of customer satisfaction.
Join us, and you’ll soon discover that we’ll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days’ holiday, and other great benefits we’ll give you the rewards you deserve. And a friendly, local team that makes life at work fun. We’ll innovate, grow and set the benchmark for our industry.
Are you customer focused? Do you have sharp attention to detail? Are you capable of working in a fast-paced environment? Are you looking for a career in the Aftersales department?
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if it’s a career you’re looking for and not just a job, then your journey starts here.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- £3,000 retention bonus paid after 5 years of service
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.
For your first 3 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. All offers of employment are subject to a background check.
Apprentice Service Advisor employer: TrustFord
Contact Detail:
TrustFord Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Service Advisor
✨Tip Number 1
Familiarise yourself with TrustFord and its values. Understanding the company's commitment to customer care and innovation will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare to demonstrate your customer service skills. Think of specific examples from your past experiences where you've successfully handled customer inquiries or resolved issues, as this role heavily focuses on customer satisfaction.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment. Be ready to discuss situations where you've thrived under pressure, as this will highlight your capability to manage the demands of the role effectively.
✨Tip Number 4
Express your eagerness to learn and grow within the company. TrustFord values development, so emphasising your desire for a long-term career and willingness to engage in their training programmes will make you stand out.
We think you need these skills to ace Apprentice Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Apprentice Service Advisor. Familiarise yourself with customer service standards and the skills required for the role.
Tailor Your Application: When filling out the application form, be specific about your experience and skills that relate to customer service and attention to detail. Use examples from previous roles or experiences that demonstrate your suitability for the position.
Highlight Relevant Skills: Emphasise any experience you have in fast-paced environments or customer-focused roles. Mention any training or qualifications that may be relevant, even if they are not directly related to the automotive industry.
Be Authentic: Since TrustFord values diversity and inclusion, be genuine in your application. Share your personal motivations for wanting to work with them and how you align with their company values.
How to prepare for a job interview at TrustFord
✨Show Your Customer Focus
As an Apprentice Service Advisor, demonstrating your customer focus is crucial. Be prepared to share examples of how you've provided excellent customer service in the past, even if it's from a different context. This will show that you understand the importance of customer satisfaction.
✨Highlight Attention to Detail
Attention to detail is key in this role. During the interview, mention specific instances where your attention to detail made a difference, whether in previous jobs, school projects, or personal experiences. This will help convey your capability to handle tasks accurately.
✨Prepare for a Fast-Paced Environment
TrustFord operates in a fast-paced environment, so be ready to discuss how you manage stress and stay organised under pressure. Share any relevant experiences where you successfully juggled multiple tasks or met tight deadlines.
✨Express Your Career Aspirations
Since this position is about starting a career rather than just a job, make sure to express your long-term career aspirations within the Aftersales department. Discuss how you see yourself growing with the company and contributing to its success.
