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- Tasks: Deliver top-notch customer service and ensure high satisfaction at Europe's largest Ford dealership.
- Company: Join TrustFord, a proud part of the iconic Ford Motor Company.
- Benefits: Enjoy 33 days holiday, competitive salary, and a £3,000 retention bonus after 5 years.
- Why this job: Kickstart your career in a fun, supportive environment with real growth opportunities.
- Qualifications: Customer-focused attitude and attention to detail are essential.
- Other info: Inclusive workplace with a commitment to diversity and community support.
The predicted salary is between 800 - 1400 £ per month.
We love what we do, we’re proud of our brand and excited for the future. TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We are looking for an Apprentice Customer Service Advisor to join the team. The successful candidate will learn to deliver an efficient reception service ensuring a high standard of customer satisfaction.
Join us, and you will soon discover that we will invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance-related bonus, 33 days' holiday, and other great benefits we will give you the rewards you deserve. And a friendly, local team that makes life at work fun. We will innovate, grow and set the benchmark for our industry.
Are you customer focused? Do you have sharp attention to detail? Are you capable of working in a fast-paced environment? Are you looking for a career in the Aftersales department?
Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if it’s a career you’re looking for and not just a job, then your journey starts here.
In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- £3,000 retention bonus paid after 5 years of service
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.
For your first 3 days in the business, you will be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you will learn all about our business before you start your new role.
Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role. All offers of employment are subject to a background check.
Apprentice Customer Service Advisor employer: TrustFord
Contact Detail:
TrustFord Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Tip Number 1
Get to know TrustFord! Research the company culture, values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Be Specific About Your Experience: When filling out your application, make sure to highlight your relevant experience and skills. We want to see how your background aligns with the role of Apprentice Customer Service Advisor, so don’t hold back on the details!
Show Off Your Customer Focus: This role is all about customer satisfaction, so let us know about any previous experiences where you’ve gone above and beyond for customers. Share those stories that showcase your dedication to great service!
Keep It Clear and Concise: While we love a good story, make sure your application is easy to read. Use clear language and keep your points concise. This will help us quickly understand why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the info you need about the role and our amazing company culture there.
How to prepare for a job interview at TrustFord
✨Know the Brand
Before your interview, take some time to research TrustFord and its history. Understand their values, mission, and what sets them apart in the automotive industry. This will not only show your enthusiasm but also help you align your answers with their brand ethos.
✨Showcase Your Customer Focus
As an Apprentice Customer Service Advisor, demonstrating a strong customer focus is key. Prepare examples from your past experiences where you went above and beyond for a customer. This could be from previous jobs, volunteer work, or even school projects.
✨Practice Common Interview Questions
Anticipate questions related to working in a fast-paced environment and handling customer queries. Practising your responses can help you feel more confident. Think about how you would handle difficult situations and be ready to share those scenarios.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or opportunities for progression. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
