Aftersales Advisor - Part Time (Hybrid Working)

We enjoy working together and can always rely on each other’s support.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

The in-house service centre fulfils the bookings and booking enquiry functions for our service centres located across our dealerships. Supporting both retail and commercial customers, the contact centre is predominantly a telephony based environment but will also deal with email and SMS Text enquiries.

The department acts as both a sales and customer service team, accepting and handling inbound enquiries as well as telemarketing. Owing to the competitive nature of the market, the contact centre has increased its focus on outbound calling to capture customers and reduce customer attrition. The contact centre also plays a vital role in ‘customers for life\’ through the prospecting and selling of ‘service plans\’. This is a great opportunity to join a growing environment where your knowledge and experience are welcomed to help further develop the department.

Minimum requirements include:

• Achieving set targets
• Proficiency in Microsoft Software
• Experience in service and sales roles
• Ability to work effectively in a fast-paced environment
• Previous experience in a booking centre or call centre
• Flexibility to work overtime as needed

We offer a competitive salary, structured training and development, job security, and opportunities for progression. If you are interested in starting your career with Trust Ford, please apply online.

This is a Part-Time position working 17 hours per week.

The role is hybrid, working both on-site and from home. During the first 3 months (probation), work will be full-time in the office. From month 4 onwards, it will be a hybrid schedule.

Benefits include:

• Industry-leading package
• 33 days annual leave (pro-rata) including bank holidays, plus leave purchase & sale scheme
• Pension scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discounts on Service, Bodyshop, and Parts
• One day annually to volunteer for a charity
• Cycle to work scheme
• Access to Perks at Work discount website

When applying, please detail your relevant experience, skills, and responsibilities. Our blind recruitment process ensures your personal details and CV are only seen after interview selection.

Attend our residential induction academy at a hotel in Northampton for the first two days, where you\’ll learn about our business before starting your role.

Our PPA (People, Performance, and Achievement) supports inclusive and diverse teams. We welcome applications from all backgrounds and work with network groups to promote diversity.

For adjustments or flexible working requests, please contact the Recruitment Team during the application process. We are committed to equal opportunities and do not discriminate based on anything other than ability to perform the role.

All employment offers are subject to background checks. We prefer to work directly with candidates; agency CVs are not accepted unless through our preferred supplier list.

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