Aftersales Advisor - Hybrid Working

We enjoy working together and can always rely on each other’s support. We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.

The in-house service centre fulfils bookings and booking enquiry functions for our service centres across our dealerships. Supporting both retail and commercial customers, the contact centre is mainly telephony-based but also handles email and SMS enquiries. The department functions as both a sales and customer service team, accepting and handling inbound enquiries as well as telemarketing. Due to market competitiveness, the contact centre has increased its focus on outbound calls to capture customers and reduce attrition. It also plays a vital role in fostering 'customers for life' through prospecting and selling 'service plans'. This is a great opportunity to join a growing environment where your knowledge and experience are valued to help further develop the department.

Are you proficient in all Microsoft packages? Are you driven to achieve set targets? Do you have both service and sales experience? Can you work effectively in a fast-paced environment? Do you have a minimum of 2 years experience in a similar role? Do you have experience upselling to customers? Have you previously worked in a multi-channel contact centre?

Along with our generous rewards and structured training and development, we offer job security and opportunities for progression. If you're interested in starting your career with Trust Ford, please apply online. This is a hybrid role, working both onsite and from home. During the first 3 months (probation period), you'll work full-time from the office, then transition to hybrid working from month 4.

In addition to a competitive salary, the position offers:

• An industry-leading package
• 33 days annual leave (including bank holidays), with an option to purchase or sell additional days
• Pension scheme & life assurance
• Ford Privilege vehicle purchase scheme
• Discounts on service, bodyshop, and parts
• One day annually to volunteer for a charity of your choice
• Cycle-to-work scheme
• Access to Perks at Work discounts

When applying, please detail your relevant experience, skills, and responsibilities. Our recruitment process is blind, so personal details and CVs are only reviewed after interview selection. Use the application form to showcase your experience as you would on your CV.

For your first 2 days, you'll attend our residential induction academy at a hotel in Northampton, where you'll learn about our business before starting your role. Our PPA (People, Purpose, and Action) is what makes TrustFord special. Our Network Groups support inclusivity and diversity, respecting colleagues regardless of race, ability, gender, or orientation. We welcome applications from all backgrounds and collaborate with our Race, LGBTQ+, Disability, and Gender Networks to increase diversity. To request adjustments, please inform us during the application process or contact the Recruitment Team.

We support flexible working arrangements and encourage discussions about such needs at any stage. While not all roles may accommodate flexibility, we aim to be supportive where possible. TrustFord is an equal opportunities employer and does not discriminate based on anything other than ability to perform the role. All employment offers are subject to background checks. We prefer to work directly with candidates and not through agencies. Any unsolicited CVs from agencies will not be accepted.