At a Glance
- Tasks: Lead international call centre operations and ensure effective family communications during crises.
- Company: TrustFlight, a leader in crisis management based in Bracknell.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on quality assurance and supplier management.
- Why this job: Make a real difference in crisis situations while leading a dedicated team.
- Qualifications: 5+ years in crisis-management call centres and strong governance skills.
The predicted salary is between 60000 - 80000 £ per year.
Trust Flight in Bracknell/HQ is seeking a Call Centre Director to govern international call centre operations (KICC and MCC) end-to-end.
You will lead governance, QA and supplier management during readiness and live activations, ensuring rapid, language‑appropriate family communications and robust evidence capture.
The role demands 5+ years in crisis‑management call centres, strong governance, and experience with outsourced suppliers.
Hybrid working with on‑site supplier presence is required. #J-18808-Ljbffr
International Crisis Call Centre Director employer: TrustFlight
TrustFlight is an exceptional employer that fosters a dynamic work culture in Binfield, England, where innovation meets collaboration. Employees benefit from comprehensive growth opportunities, including professional development and leadership training, all while contributing to a mission that enhances safety in the aviation sector. With a focus on teamwork and a commitment to excellence, TrustFlight offers a rewarding environment for those looking to make a meaningful impact in their careers.
