At a Glance
- Tasks: Lead and manage a global emergency call centre, ensuring rapid responses and quality assurance.
- Company: TrustFlight, a leader in aviation safety and crisis management.
- Benefits: Competitive salary, flexible working hours, and opportunities for global impact.
- Other info: UK-based role with a global reach across various time zones.
- Why this job: Make a difference in crisis situations while leading a dynamic international team.
- Qualifications: Extensive experience in call centre management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
TrustFlight seeks a highly experienced Call Centre Manager to own and operate the emergency international call centre governance framework and related QA programmes. You will oversee end-to-end operations for KICC and MCC, ensuring rapid, language-capable responses and rigorous evidence capture during activations.
The role is UK-based with a global service scope across time zones. As KICC Director during live activations, you will direct daily monitoring, QA, and supplier management.
Global Crisis Call Centre Director (Operations) in Bracknell employer: TrustFlight
TrustFlight is an exceptional employer that fosters a dynamic work culture in Binfield, England, where innovation meets collaboration. Employees benefit from comprehensive growth opportunities, including professional development and leadership training, all while contributing to a mission that enhances safety in the aviation sector. With a focus on teamwork and a commitment to excellence, TrustFlight offers a rewarding environment for those looking to make a meaningful impact in their careers.
