At a Glance
- Tasks: Design and implement AI solutions to streamline aviation operations and enhance efficiency.
- Company: Join TrustFlight, a leader in aviation safety training and consultancy.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Collaborate with diverse teams and enjoy a dynamic work environment.
- Why this job: Make a real impact by transforming manual processes into smart, automated workflows.
- Qualifications: Experience in digital solutions and a passion for technology and automation.
Department / Business Unit: Baines Simmons / Operations
Reports To: Operations Director
Direct Reports: None
Grade / Band: Graduate
Location: UK Hybrid (Bracknell)
Employment Type: Full-time
Budget Responsibility: None
Purpose of the Role: TrustFlight’s Operations department delivers a high volume of aviation safety training, consultancy, and compliance services to clients globally. This role exists to identify, design, and implement digital and AI-powered solutions that automate and streamline the operational workflows underpinning consultant scheduling, travel logistics, contractor management, and client-facing communications.
Scope & Decision‑Making Authority:
- Design, build, and deploy automation solutions for agreed operational workflows using AI and no-code/low-code tooling.
- Select and recommend appropriate tools and platforms for workflow automation.
- Propose and pilot new digital solutions with line manager oversight.
- Escalate to Operations Director for significant new vendor contracts or material changes to client‑facing communications.
- Cross‑functional coordination with Training Delivery, Consulting, Client Success, Business Development, and Product teams.
Key Relationships:
- Internal: Operations Director, Operations Coordinators, Admins & Consultants, IT & Engineering, Senior Leadership Team, Business Development Team, Product Team.
- External: Training & Consultancy Clients, Contractors & Freelance Consultants, Software & Platform Vendors.
Key Responsibilities:
- Audit and map current operational workflows to identify automation and AI opportunities.
- Design and build end‑to‑end digital workflows using AI tools and automation platforms.
- Implement intelligent scheduling solutions for consultant time allocation.
- Automate the full client communication lifecycle for training and consultancy engagements.
- Build and maintain a digital contractor management workflow.
- Own the technology stack for Operations automation.
- Champion adoption of new digital workflows across the Operations team.
- Monitor solution performance and continuously improve automations.
- Support the Business Development team with AI‑assisted proposal workflows.
- Collaborate with the Product team to design and implement digital solutions.
Key Metrics for Success:
- Within 90 days: Full audit of operational workflows completed and an automation roadmap agreed.
- Within 6 months: At least 3 core workflows automated, with measurable reduction in manual processing time.
- Within 12 months: End‑to‑end automation coverage across scheduling, travel coordination triggers, client communications, and contractor onboarding.
AI and Digital Solutions Engineer employer: TrustFlight
TrustFlight is an exceptional employer that fosters a dynamic work culture in Binfield, England, where innovation meets collaboration. Employees benefit from comprehensive growth opportunities, including professional development and leadership training, all while contributing to a mission that enhances safety in the aviation sector. With a focus on teamwork and a commitment to excellence, TrustFlight offers a rewarding environment for those looking to make a meaningful impact in their careers.
