At a Glance
- Tasks: Provide expert Azure support and guidance to clients, resolving complex technical issues.
- Company: Join TrustedTech, a fast-growing Microsoft Cloud Solution Provider with a people-centric mission.
- Benefits: Enjoy above-market salary, private health insurance, extra leave, and ongoing training opportunities.
- Other info: Hybrid work model with a vibrant team culture and excellent growth potential.
- Why this job: Make a real impact in a dynamic environment while advancing your career in cloud technology.
- Qualifications: 3-5 years of Azure support experience and strong troubleshooting skills required.
The predicted salary is between 60000 - 75000 £ per year.
TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, global Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment. TrustedTech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over four years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region.
We are seeking an experienced Azure Support Specialist to serve as a primary technical advisor and escalation lead for our Cloud Solution Provider (CSP) ecosystem. This is a sophisticated, customer-facing role designed for an Azure expert who balances deep technical remediation with commercial acumen. The successful candidate will navigate complex cloud environments to resolve critical 'break/fix' challenges while providing proactive, best-practice guidance that aligns with Microsoft’s Well-Architected Framework. Acting in a consultative capacity, you will bridge the gap between technical complexity and business value, ensuring the architectural health and long-term scalability of our diverse client portfolio.
Responsibilities:
- Reactive Support (Break/Fix) & Incident Resolution: Own technical break/fix engagements for Azure resources, providing customers with clear, actionable remediation steps and follow-through to resolution. Troubleshoot across core Azure services (IaaS/PaaS), including compute, storage, networking, identity, monitoring, and virtual desktop workloads. Perform root cause analysis (RCA) and document incident learnings to reduce repeat issues and improve customer outcomes.
- Customer Engagement & Leadership: Serve as technical lead during customer engagements. Identify and drive process improvement and standardisation opportunities across Azure and M365 delivery practices. Strong understanding of security, compliance, and governance within M365 Entra ID (Azure AD), identity architecture, Conditional Access, MFA, SSO expertise. Mentor Cloud Engineers by delivering targeted Azure training to support technical upskilling and professional development. Strong presentation and client-facing communication skills.
- Customer Advisory (Best Practice Guidance): Provide customer-facing advisory aligned to Microsoft best practices, helping clients improve architecture hygiene, operational readiness, and governance. Run lightweight health checks / recommendations (e.g., monitoring posture, backup/DR readiness, security baseline alignment). Translate technical findings into executive-friendly summaries and pragmatic next steps.
- Cost Optimisation (FinOps) & Performance Efficiency: Identify and deliver opportunities to optimise Azure spend while maintaining (or improving) performance and resilience. Advise customers on cost controls and right-sizing (e.g., workload scheduling, scaling approaches, storage tiering). Where appropriate, support commitment-based optimisation approaches (e.g., aligning Reservations / Savings Plans to predictable workloads and usage patterns), ensuring recommendations reflect real utilisation and do not create unnecessary exposure.
- Automation, DevOps & Continuous Improvement: Identify opportunities for automation to improve reliability, response times, and consistency. Implement/support DevOps practices where appropriate (IaC, repeatable deployments, scripting, standard runbooks). Drive process improvements: refine support workflows, templates, and knowledge articles based on real ticket patterns.
- Documentation, Reporting & Operational Rigor: Maintain accurate internal documentation relating to Azure subscriptions, customer environments, and support actions. Produce high-quality client-facing documentation and concise reports that communicate issues, fixes, and recommendations. Ensure work is delivered in line with documented processes, SLAs, and quality standards.
- Collaboration & Solution Shaping: Collaborate with customers and internal teams to gather requirements and propose practical Azure hosting/operational solutions that align to business goals. Contribute to planning, execution, and validation of cloud migrations, supporting cutover readiness and post-migration stabilisation. Support secure, scalable, and compliant AVD deployments, including operational readiness and ongoing optimisation.
Required Skills & Qualifications (must-haves):
- 3–5 years of hands-on Azure support and/or solution design experience across Azure IaaS/PaaS and core services, including Compute, Storage, Networking, Azure SQL, Monitoring, and AVD.
- Strong troubleshooting capability across Azure networking (VNets, routing, private endpoints), security controls (NSGs, RBAC), resiliency concepts (Availability Zones/Sets), backup and DR (ASR), connectivity (VPN/ExpressRoute), and observability (Azure Monitor/Log Analytics).
- AZ-104: Azure Administrator Associate certification is required.
- Comfortable performing hands-on tasks in the Azure Portal and on Windows/Linux VMs, with confidence scripting and automating using PowerShell or equivalent.
- Experience contributing to cloud migration planning and delivery, including assessment, execution, and post-migration validation.
- Solid knowledge of Microsoft identity and access management, including Entra ID/Azure AD, Conditional Access, AAD Connect, and SSO/SAML.
- Practical experience implementing monitoring, scaling, cost controls, security, and governance in real client environments.
- Familiarity with the Microsoft Cloud Adoption Framework and its practical application in customer engagements.
- Strong client-facing communication skills, with the ability to present technical findings and recommendations clearly to both technical audiences and executive stakeholders.
Preferred Skills & Qualifications (nice-to-haves):
- AZ-305: Designing Microsoft Azure Infrastructure Solutions or AZ-700: Azure Network Engineer Associate, either certification is strongly preferred and reflects the depth of expertise this role demands.
- AVD administration and troubleshooting, including automation, scaling, image management (AIB/Packer), FSLogix configuration, and VDI migration exposure (Citrix/Horizon/RDS).
- Experience with Azure SQL variants (Managed Instance, SQL DB, SQL on VM) and/or PostgreSQL or Cosmos DB.
- Data platform exposure across Synapse Analytics, Databricks, or OneLake.
- Infrastructure as Code and DevOps experience using Terraform and/or ARM/Bicep, CI/CD pipelines, and Git-based workflows.
- Hands-on experience providing customer-facing cost optimisation recommendations, including tagging strategies, budgets and alerts, chargeback/showback inputs, and KPI reporting.
- CompTIA Network+ certification.
Environment & Working Hours:
- Type: Hybrid (3 days onsite, 2 days WFH)
- Location: 3 New St Square, London EC4A 3BF
- Hours: 8:30 am to 5:30 pm
Benefits:
- Above Market Salary
- Comprehensive Private Health Insurance
- Extra 4 Days of Annual Leave After 1 Year
- Pension Scheme
- Monthly Company Events
- Monthly Team Lunches
- Ongoing training, certification support, and career development opportunities in a rapidly growing Microsoft Partner environment.
Azure Specialist in Slough employer: TrustedTech
At TrustedTech, we pride ourselves on being a people-centric employer that fosters a dynamic and inclusive work culture. As an Azure Specialist, you'll benefit from above-market salaries, comprehensive health insurance, and generous annual leave, all while working in a hybrid environment that promotes work-life balance. With ongoing training and career development opportunities, you will have the chance to grow your skills and make a significant impact within a rapidly expanding Microsoft Partner organisation located in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Azure Specialist in Slough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TrustedTech values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TrustedTech might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TrustedTech!
✨Direct Apply to TrustedTech
Let's not forget to apply directly through the TrustedTech website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Azure Specialist in Slough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TrustedTech.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TrustedTech. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TrustedTech
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
