At a Glance
- Tasks: Provide expert Azure support and resolve complex cloud challenges for clients.
- Company: Join TrustedTech, a leading Microsoft Cloud Solution Provider with a people-centric mission.
- Benefits: Enjoy competitive salary, extra annual leave, pension scheme, and monthly team events.
- Other info: Hybrid work model with excellent career development opportunities.
- Why this job: Make a real impact in a fast-growing company while developing your Azure expertise.
- Qualifications: 3-5 years of Azure support experience and strong troubleshooting skills required.
The predicted salary is between 60000 - 80000 £ per year.
TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, global Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment. TrustedTech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over four years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region.
We are seeking an experienced Azure Support Specialist to serve as a primary technical advisor and escalation lead for our Cloud Solution Provider (CSP) ecosystem. This is a sophisticated, customer-facing role designed for an Azure expert who balances deep technical remediation with commercial acumen. The successful candidate will navigate complex cloud environments to resolve critical 'break/fix' challenges while providing proactive, best-practice guidance that aligns with Microsoft’s Well-Architected Framework. Acting in a consultative capacity, you will bridge the gap between technical complexity and business value, ensuring the architectural health and long-term scalability of our diverse client portfolio.
This role is focused on advanced support and escalation troubleshooting, not cloud infrastructure development or DevOps automation engineering.Responsibilities
- Reactive Support (Break/Fix) & Incident Resolution
- Own technical break/fix engagements for Azure resources, providing customers with clear, actionable remediation steps and follow-through to resolution.
- Troubleshoot across core Azure services (IaaS/PaaS), including compute, storage, networking, identity, monitoring, and virtual desktop workloads.
- Perform root cause analysis (RCA) and document incident learnings to reduce repeat issues and improve customer outcomes.
- Customer Engagement & Leadership
- Serve as technical lead during customer engagements.
- Identify and drive process improvement and standardisation opportunities across Azure and M365 delivery practices.
- Strong understanding of security, compliance, and governance within M365.
- Mentor Cloud Engineers by delivering targeted Azure training to support technical upskilling and professional development.
- Strong presentation and client-facing communication skills.
- Customer Advisory (Best Practice Guidance)
- Provide customer-facing advisory aligned to Microsoft best practices, helping clients improve architecture hygiene, operational readiness, and governance.
- Run lightweight health checks / recommendations (e.g., monitoring posture, backup/DR readiness, security baseline alignment).
- Translate technical findings into executive-friendly summaries and pragmatic next steps.
- Cost Optimisation (FinOps) & Performance Efficiency
- Identify and deliver opportunities to optimise Azure spend while maintaining (or improving) performance and resilience.
- Advise customers on cost controls and right-sizing (e.g., workload scheduling, scaling approaches, storage tiering).
- Where appropriate, support commitment-based optimisation approaches (e.g., aligning Reservations / Savings Plans to predictable workloads and usage patterns), ensuring recommendations reflect real utilisation and do not create unnecessary exposure.
- Identify opportunities for automation to improve reliability, response times, and consistency.
- Implement/support DevOps practices where appropriate (IaC, repeatable deployments, scripting, standard runbooks).
- Drive process improvements: refine support workflows, templates, and knowledge articles based on real ticket patterns.
- Documentation, Reporting & Operational Rigor
- Maintain accurate internal documentation relating to Azure subscriptions, customer environments, and support actions.
- Produce high-quality client-facing documentation and concise reports that communicate issues, fixes, and recommendations.
- Ensure work is delivered in line with documented processes, SLAs, and quality standards.
- Collaborate with customers and internal teams to gather requirements and propose practical Azure hosting/operational solutions that align to business goals.
- Contribute to planning, execution, and validation of cloud migrations, supporting cutover readiness and post-migration stabilisation.
- Support secure, scalable, and compliant AVD deployments, including operational readiness and ongoing optimisation.
Required Skills & Qualifications (must-haves)
- 3–5 years of hands‑on Azure support and/or solution design experience across Azure IaaS/PaaS and core services (Compute, Storage, Networking, Azure SQL, Monitoring, AVD).
- Strong troubleshooting capability across: Azure networking (VNets, routing, private endpoints), Security controls (NSGs, RBAC), Resiliency concepts (AZs/sets), Backup/DR (ASR), Connectivity (VPN/ExpressRoute), Observability (Azure Monitor/Log Analytics).
- AZ-104: Azure Administrator Associate certificate is required.
- Comfortable performing hands‑on tasks in Azure Portal and on Windows/Linux VMs; confident with scripting and repeatability (PowerShell and/or equivalent).
- Experience contributing to cloud migration planning and delivery (assessment → execution → validation).
- Good knowledge of Microsoft identity and access (Entra ID/Azure AD, Conditional Access, AAD Connect, SSO/SAML).
- Practical experience implementing monitoring, scaling, cost controls, security, and governance in real environments.
- Familiarity with the Microsoft Cloud Adoption Framework.
Preferred Skills & Qualifications (nice-to-haves)
- AZ-305: Designing Microsoft Azure Infrastructure or AZ-700: Azure Network Engineer Associate is highly preferred.
- AVD administration & troubleshooting, automation, scaling, image management (AIB/Packer), FSLogix, and VDI migration exposure (Citrix/Horizon/RDS).
- Azure SQL variants (MI, SQL DB, SQL on VM) and/or PostgreSQL/Cosmos DB.
- Terraform and/or ARM/Bicep, CI/CD, pipelines, Git-based workflows.
- Experience providing customer-facing cost optimisation recommendations (tagging strategy, budgets/alerts, chargeback/showback inputs, KPI reporting).
- CompTIA Network+ certification.
Type: Hybrid (3 days onsite, 2 days WFH)
Working Hours: 8:30 am to 5:30 pm
Office Headquarters: 3 New St Square, London EC4A 3BF
Extra 4 Days of Annual Leave After 1 Year
Pension Scheme
Monthly Company Events
Monthly Team Lunches
Ongoing training, certification support, and career development opportunities in a rapidly growing Microsoft Partner environment.
Azure Specialist in London employer: TrustedTech
At TrustedTech, we pride ourselves on being a people-centric employer that fosters a dynamic and inclusive work culture. As an Azure Specialist, you will benefit from ongoing training and certification support, alongside opportunities for professional growth within a rapidly expanding Microsoft Partner environment. With a hybrid working model, monthly team events, and a commitment to employee well-being, TrustedTech is dedicated to ensuring that our team members thrive both personally and professionally in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Azure Specialist in London
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, and conferences to connect with other Azure enthusiasts. You never know who might be looking for someone just like you!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your Azure expertise. This not only builds your portfolio but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Practice makes perfect! Prepare for technical interviews by brushing up on common Azure scenarios and troubleshooting techniques. Mock interviews with friends can help you feel more confident when it’s your turn.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight how your experience aligns with our mission at TrustedTech.
We think you need these skills to ace Azure Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Azure Specialist role. Highlight your hands-on experience with Azure services and any relevant certifications like AZ-104. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Azure and how you can contribute to our team at TrustedTech. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills:In your application, don’t just list your technical skills; share examples of how you've tackled complex issues in Azure environments. We’re all about finding solutions, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our high-energy team!
How to prepare for a job interview at TrustedTech
✨Know Your Azure Inside Out
Make sure you brush up on your Azure knowledge, especially around IaaS and PaaS services. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you not only understand the technical aspects but can also apply them in real-world situations.
✨Showcase Your Customer Engagement Skills
Since this role involves a lot of customer interaction, think of examples where you've successfully communicated complex technical information to non-technical stakeholders. Highlight your ability to translate technical jargon into actionable insights for clients, which is crucial for building trust and ensuring client satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills. Practice articulating your thought process when faced with a 'break/fix' situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your logic.
✨Demonstrate Continuous Learning
With the tech landscape constantly evolving, it's important to show that you're committed to ongoing learning. Mention any recent certifications, training, or projects you've undertaken related to Azure. This not only highlights your expertise but also your dedication to staying current in the field.
