Azure Specialist

TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, global Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment. TrustedTech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over four years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region.

We are seeking an experienced Azure Support Specialist to serve as a primary technical advisor and escalation lead for our Cloud Solution Provider (CSP) ecosystem. This is a sophisticated, customer-facing role designed for an Azure expert who balances deep technical remediation with commercial acumen. The successful candidate will navigate complex cloud environments to resolve critical 'break/fix' challenges while providing proactive, best-practice guidance that aligns with Microsoft’s Well-Architected Framework. Acting in a consultative capacity, you will bridge the gap between technical complexity and business value, ensuring the architectural health and long-term scalability of our diverse client portfolio.

Responsibilities

• Reactive Support (Break/Fix) & Incident Resolution: Own technical break/fix engagements for Azure resources, providing customers with clear, actionable remediation steps and follow-through to resolution. Troubleshoot across core Azure services (IaaS/PaaS), including compute, storage, networking, identity, monitoring, and virtual desktop workloads. Perform root cause analysis (RCA) and document incident learnings to reduce repeat issues and improve customer outcomes.
• Customer Engagement & Leadership: Serve as technical lead during customer engagements. Identify and drive process improvement and standardisation opportunities across Azure and M365 delivery practices. Strong understanding of security, compliance, and governance within M365. Mentor Cloud Engineers by delivering targeted Azure training to support technical upskilling and professional development. Strong presentation and client-facing communication skills.
• Customer Advisory (Best Practice Guidance): Provide customer-facing advisory aligned to Microsoft best practices, helping clients improve architecture hygiene, operational readiness, and governance. Run lightweight health checks / recommendations (e.g., monitoring posture, backup/DR readiness, security baseline alignment). Translate technical findings into executive-friendly summaries and pragmatic next steps.
• Cost Optimisation (FinOps) & Performance Efficiency: Identify and deliver opportunities to optimise Azure spend while maintaining (or improving) performance and resilience. Advise customers on cost controls and right-sizing (e.g., workload scheduling, scaling approaches, storage tiering). Where appropriate, support commitment-based optimisation approaches (e.g., aligning Reservations / Savings Plans to predictable workloads and usage patterns), ensuring recommendations reflect real utilisation and do not create unnecessary exposure. Identify opportunities for automation to improve reliability, response times, and consistency. Implement/support DevOps practices where appropriate (IaC, repeatable deployments, scripting, standard runbooks). Drive process improvements: refine support workflows, templates, and knowledge articles based on real ticket patterns.
• Documentation, Reporting & Operational Rigor: Maintain accurate internal documentation relating to Azure subscriptions, customer environments, and support actions. Produce high-quality client-facing documentation and concise reports that communicate issues, fixes, and recommendations. Ensure work is delivered in line with documented processes, SLAs, and quality standards. Collaborate with customers and internal teams to gather requirements and propose practical Azure hosting/operational solutions that align to business goals. Contribute to planning, execution, and validation of cloud migrations, supporting cutover readiness and post-migration stabilisation. Support secure, scalable, and compliant AVD deployments, including operational readiness and ongoing optimisation.

Required Skills & Qualifications (must-haves):

• 3–5 years of hands‑on Azure support and/or solution design experience across Azure IaaS/PaaS and core services (Compute, Storage, Networking, Azure SQL, Monitoring, AVD).
• Strong troubleshooting capability across: Azure networking (VNets, routing, private endpoints), Security controls (NSGs, RBAC), Resiliency concepts (AZs/sets), Backup/DR (ASR), Connectivity (VPN/ExpressRoute), Observability (Azure Monitor/Log Analytics).
• AZ-104: Azure Administrator Associate certificate is required.
• Comfortable performing hands‑on tasks in Azure Portal and on Windows/Linux VMs; confident with scripting and repeatability (PowerShell and/or equivalent).
• Experience contributing to cloud migration planning and delivery (assessment → execution → validation).
• Good knowledge of Microsoft identity and access (Entra ID/Azure AD, Conditional Access, AAD Connect, SSO/SAML).
• Practical experience implementing monitoring, scaling, cost controls, security, and governance in real environments.
• Familiarity with the Microsoft Cloud Adoption Framework.

Preferred Skills & Qualifications (nice-to-haves):

• AZ-305: Designing Microsoft Azure Infrastructure or AZ-700: Azure Network Engineer Associate is highly preferred.
• AVD administration & troubleshooting, automation, scaling, image management (AIB/Packer), FSLogix, and VDI migration exposure (Citrix/Horizon/RDS).
• Azure SQL variants (MI, SQL DB, SQL on VM) and/or PostgreSQL/Cosmos DB.
• Terraform and/or ARM/Bicep, CI/CD, pipelines, Git-based workflows.
• Experience providing customer-facing cost optimisation recommendations (tagging strategy, budgets/alerts, chargeback/showback inputs, KPI reporting).
• CompTIA Network+ certification.

Type: Hybrid (3 days onsite, 2 days WFH)

Working Hours: 8:30 am to 5:30 pm

Office Headquarters: 3 New St Square, London EC4A 3BF

Extra 4 Days of Annual Leave After 1 Year. Pension Scheme. Monthly Company Events. Monthly Team Lunches. Ongoing training, certification support, and career development opportunities in a rapidly growing Microsoft Partner environment.

TrustedTech is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.