At a Glance
- Tasks: Lead customer onboarding and implementation for high-value accounts, driving product adoption and success.
- Company: Join TrustedIQ, a pioneering company transforming contract data for modern businesses.
- Benefits: Competitive salary, equity opportunities, and a clear path to leadership roles.
- Other info: Work closely with founders and influence the company's direction.
- Why this job: Be a key player in shaping customer success at a fast-growing startup.
- Qualifications: 3-7 years in Customer Success or related fields with strong project management skills.
The predicted salary is between 60000 - 80000 € per year.
Location: London (In-Office 3X Per Week)
About TrustedIQ
TrustedIQ is building the Contract-to-Cash Truth Layer for modern businesses. We help Revenue, Finance, and Operations teams turn executed contracts into trusted commercial data that flows accurately across systems like Salesforce, NetSuite, billing platforms and CRMs. We already work with fast-growing scaleups and publicly listed companies today, helping them eliminate manual processes, reduce revenue leakage, and improve commercial accuracy.
The Opportunity
We’re hiring our first Customer Solutions Manager to join at a pivotal stage of growth. This is a high-impact founding role where you’ll own customer onboarding, implementation, and long-term success for strategic six-figure accounts. You’ll work directly with founders, product, and engineering, becoming a key face of TrustedIQ to some of our most important customers. This is not a traditional support role. You’ll be solving real commercial problems for sophisticated customers and helping shape how our customer function scales from day one.
What You’ll Own
- Customer Onboarding & Implementation
- Lead enterprise customer onboarding end-to-end
- Manage implementation projects for six-figure customers
- Configure workflows, extraction logic, and system mappings
- Ensure customers go live quickly with high trust in the output
- Coordinate across stakeholders in Revenue Ops, Finance, Legal, and IT
- Strategic Account Management
- Own relationships post-sale for a portfolio of high-value accounts
- Act as a trusted advisor to senior stakeholders
- Drive product adoption and measurable ROI
- Identify expansion opportunities and support renewals
- Product & Process Improvement
- Feed customer insights directly into product roadmap decisions
- Build onboarding playbooks and repeatable processes
- Help define what world-class Customer Success looks like at TrustedIQ
What We’re Looking For
Must Have
- 3–7 years in Customer Success, Solutions Consulting, Implementations, or Strategic Account Management
- Experience managing enterprise or six-figure SaaS customers
- Strong project management and stakeholder management skills
- Comfortable working with technical teams and data workflows
- High ownership mindset and startup mentality
Nice to Have
- Experience with Salesforce, NetSuite, HubSpot, or billing systems
- Exposure to RevOps, Finance Ops, or contract workflows
- Experience in an early-stage or high-growth startup
Why Join TrustedIQ
- Work directly with founders and influence company direction
- Manage high-profile customers including public companies
- Build the customer function from the ground up
- Clear path into Head of Customer Success / Solutions leadership
- Competitive salary + meaningful equity upside
Ideal Candidate
You’re commercially sharp, operationally strong, and enjoy owning outcomes. You’re comfortable with senior stakeholders, like solving messy problems, and want to join an ambitious startup early enough to make a real mark.
Senior Customer Success (Solutions) Manager in London employer: TrustedIQ
TrustedIQ is an exceptional employer that offers a dynamic work environment in London, where you can directly influence the company's growth and direction. With a focus on employee development, you will have clear pathways to leadership roles while working alongside founders and high-profile clients. The culture promotes innovation and collaboration, making it an ideal place for those looking to make a meaningful impact in a fast-paced startup atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success (Solutions) Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around customer success and project management. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the position.
We think you need these skills to ace Senior Customer Success (Solutions) Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience with enterprise customers and any relevant project management skills. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled complex challenges in previous roles. We’re looking for someone who can think on their feet and provide solutions, so let us know how you've done this before!
Highlight Your Technical Know-How:If you’ve worked with tools like Salesforce or NetSuite, make sure to mention it! We love candidates who are comfortable with technical teams and data workflows, so don’t shy away from showcasing your tech-savvy side.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we can’t wait to hear from you!
How to prepare for a job interview at TrustedIQ
✨Know Your Customer Success Inside Out
Make sure you understand the ins and outs of customer success, especially in a SaaS environment. Brush up on your knowledge of onboarding processes, implementation strategies, and how to drive product adoption. Be ready to discuss specific examples from your past experiences that showcase your ability to manage enterprise customers.
✨Showcase Your Project Management Skills
Since this role involves managing complex projects, be prepared to talk about your project management experience. Highlight any tools or methodologies you've used, like Agile or Scrum, and share how you've successfully coordinated with multiple stakeholders in previous roles.
✨Demonstrate Your Problem-Solving Abilities
This isn't just a support role; it's about solving real commercial problems. Think of examples where you've tackled challenging issues for customers and how you approached those situations. Show them you're not afraid to get your hands dirty and find solutions that drive measurable ROI.
✨Be Ready to Discuss Product Insights
As you'll be feeding customer insights into product decisions, come prepared with thoughts on how customer feedback can shape product development. Share any experiences where you've influenced product roadmaps based on customer needs, and show your understanding of what world-class customer success looks like.
