Senior Product Designer

TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel. We’re on a mission to make travel work better for pets, for their people, and for the global community of animal lovers who look after them. Our goal is to grow to 1 million members and make TrustedHousesitters the world’s most-loved travel solution for pet people.

Key Responsibilities

• Own end-to-end design for acquisition and onboarding across web and mobile, from first touch through registration and first payment.
• Drive design across multiple customer touchpoints, from new mobile app flows and lifecycle nudges (email, push) to high-converting landing pages and web-based onboarding experiences.
• Design and optimise registration and onboarding experiences to reduce friction, improve conversion, and clearly communicate value and trust.
• Balance commercial goals with user-centric principles, ensuring transparency, confidence, and long-term member satisfaction.
• Partner closely with product, engineering, and commercial teams to shape strategy from acquisition through retention.
• Co-lead and execute a robust experimentation roadmap across all acquisition and onboarding flows, driving the definition of hypotheses, success metrics, and ensuring design quality throughout.
• Evolve our experimentation practice, enabling rapid testing of pricing, propositions, and pre/post-purchase experiences.
• Translate quantitative and qualitative insights into impactful product experiences that drive revenue and engagement.
• Plan and conduct user research to validate ideas, reduce risk, and inform design decisions.
• Contribute to and evolve the design system with evidence-based, customer-centric patterns.

Requirements

• 5+ years of product design experience with a strong focus on acquisition, onboarding and conversion in fast-paced environments.
• Strong portfolio demonstrating user-centred design and measurable business impact.
• Exceptional visual and interaction design skills, demonstrating meticulous attention to detail, high-quality craft, and flawless execution.
• Demonstrated experience generating and communicating problem-statements, and hypotheses to drive solutions and optimisations.
• Proven ability to frame complex challenges into clear problem statements and actionable hypotheses.
• A strong conceptual understanding of different experimentation methods.
• Strong storytelling and communication skills, particularly around value propositions and pricing.
• Experience balancing customer needs with business goals and technical constraints.
• Experience designing for different platforms and contexts including native app and responsive web experiences.
• Expert proficiency in Figma and rapid prototyping; experience using AI-assisted design and prototyping tools.
• Strong collaboration and facilitation skills across product, engineering, data, CRM and commercial teams.
• Experience using, contributing to and scaling design systems.

Preferred requirements

• Experience in subscription businesses, two-sided marketplaces, or products with a complex proposition.
• Background in high-growth or scale-up environments with strong experimentation cultures.
• Experience self-serving with a product analytics platform (we use Amplitude) is an advantage.

If you are ready to join us on our mission to become the most loved pet travel solution, we would love to hear from you!

Benefits

• Fully remote work.
• Generous equity options.
• Discretionary 10% annual bonus scheme.
• 25 days holiday annually plus bank holidays and Christmas to New Year closure.
• Pension scheme: 5% from you as an employee and 3% from TrustedHousesitters.
• Premium TrustedHousesitters pet owner and sitter membership, including airport lounge passes, sit cancellation insurance, and home and contents insurance for sits.
• X5 premium memberships for your friends and family each year.
• Unlimited housesitting allowance and eligibility to £500 per year towards travel costs.
• £200 annually towards home office equipment.
• Access to Spaces (co-working) locations across the globe.
• Monthly working from home stipend.
• Macbook.
• Find a rescue pet to join your family and we’ll cover the adoption fees, as well as paternity to help any pet settle into their new home.
• Quarterly all-expenses paid team meet-ups and ongoing team events.
• Support for personal development resources and dedicated time for personal development.
• Bupa Health Insurance and Dental Insurance plan.
• SimplyHealth Healthcare Cash plan.
• Trusted Giving scheme - employee volunteering via Onhand and employee giving via Tyve.
• Weekly virtual yoga sessions.
• Brighton Bikeshare.
• Recruitment Referral Bonus.