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For Companies At a Glance
- Tasks: Help customers resolve IT issues and provide exceptional support.
- Company: Join a winning team at a trusted IT support provider.
- Benefits: Competitive salary, profit share, hybrid working, and ongoing training.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Enthusiasm for IT and strong problem-solving skills required.
- Other info: Enjoy a friendly culture with perks like free fruit and pizza!
The predicted salary is between 25077 - 25077 £ per year.
Location: Ringwood, Hampshire, + Hybrid Home Working
Salary: £25,077 + Profit Share + Benefits
Hours: 37.5 hours per week; Full-Time
The Role
You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.
Skills & Experience
To succeed in this role, you will require a strong enthusiasm for IT, a willingness to develop skills in troubleshooting and problem-solving, and the ability to deliver exceptional customer service. This role is subject to a clear standard DBS check being received.
The Package
- Ongoing training and support
- Role-specific training is available through Microsoft Learn
- Company Profit Share (first £3,600 is tax free)
- 22 days annual leave plus bank holidays, increasing with length of service
- Birthday as additional paid leave
- Additional Paid Leave (dependent On Company Performance)
- Company sick pay policy
- Pension Scheme
- Private Medical Insurance including dental
- Free Parking
- Hybrid Working
- Progression opportunities
- Fresh fruit, the occasional pizza and a posh coffee machine
Trusted Technology Partnership is a specialist provider of IT Infrastructure and Support Services for over 25 years. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office.
IT Support Technician in St Ives employer: Trusted Technology Partnership
Contact Detail:
Trusted Technology Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in St Ives
✨Tip Number 1
Get to know the company! Research Trusted Technology Partnership and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be resolving IT issues, try simulating common tech problems and think through how you'd solve them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've helped others in the past. Whether it's a tech issue or just lending a hand, demonstrating your ability to communicate effectively will set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our awesome team at Trusted Technology Partnership.
We think you need these skills to ace IT Support Technician in St Ives
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really understand what we're looking for. Make sure you have the necessary skills and experience that match the role of IT Support Technician.
Show Your Enthusiasm for IT: We love seeing candidates who are genuinely excited about IT! In your application, let us know why you're passionate about technology and how you’ve developed your troubleshooting skills.
Tailor Your Application: Don’t just send a generic application! Personalise it to highlight your relevant experience and skills that align with the job description. This shows us you’re serious about joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your Tech Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common troubleshooting techniques and remote support tools, as these will likely come up during your chat. Being able to discuss specific scenarios where you've solved IT issues will show your enthusiasm and readiness for the role.
✨Show Off Your Customer Service Skills
Since you'll be the first point of contact for customers, it's crucial to demonstrate your ability to deliver exceptional customer service. Prepare examples of how you've handled difficult situations or provided support in the past. This will highlight your problem-solving skills and your commitment to helping others.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the company culture, training opportunities, and the types of IT issues you might encounter. This shows that you're genuinely interested in the role and eager to learn more about how you can contribute to the team.
✨Be Yourself and Stay Positive
Let your personality shine through during the interview. A positive attitude can go a long way, especially in a customer-facing role. Remember, they’re looking for someone who fits well with their friendly company culture, so don’t be afraid to show your enthusiasm for the position!
