At a Glance
- Tasks: Lead a team to deliver top-notch IT support and drive continuous improvement.
- Company: Join a winning team at Trusted Technology Partnership, a top-rated workplace.
- Benefits: Enjoy competitive salary, profit share, hybrid working, and great perks.
- Other info: Dynamic environment with progression opportunities and a supportive culture.
- Why this job: Make a real impact in IT service management while growing your career.
- Qualifications: 3+ years in IT Service Management with strong people management skills.
The predicted salary is between 40000 - 40000 £ per year.
Location: Ringwood, Hampshire + Hybrid home working (non-contractual)
Salary: £40,000 + Overtime + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role
Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential.
Duties Include:
- Identify and mitigate risks which could impact our services, performance or compliance.
- Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives.
- Act as a key representative for the support department during service transitions, change initiatives, and project delivery.
- Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement.
Skills and Experience:
- Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents.
- Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience.
- Experience and knowledge of using ITIL best practice.
- Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently.
- Strong analytical and reporting ability.
- Ability to learn new technologies quickly.
- Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure.
- Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards.
The role is subject to a standard clear DBS being received.
The Package:
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
IT Senior Service Manager in Southampton employer: Trusted Technology Partnership
Trusted Technology Partnership is an exceptional employer located in Ringwood, Hampshire, offering a vibrant work culture that prioritises employee well-being and professional growth. With benefits such as a company profit share, hybrid working options, and a commitment to continuous improvement, we foster an environment where team members can thrive and develop their skills. Join us to be part of a supportive team that values your contributions and celebrates success together.
Contact Details:
Trusted Technology Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Senior Service Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your answers around Situation, Task, Action, and Result to clearly demonstrate your skills and experiences. This will make you stand out as a candidate who knows how to deliver results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Senior Service Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Senior Service Manager role. Highlight your experience in service delivery and people management, and don’t forget to mention any hands-on troubleshooting or IT operations experience you have!
Showcase Your Skills:In your application, showcase your skills in communication and stakeholder management. We want to see how you handle escalations and present confidently, so give us examples that demonstrate these abilities.
Be Proactive:We love candidates who are proactive and improvement-focused! Share any experiences where you've identified risks or driven change in your previous roles. This will show us you're committed to continuous learning and raising service standards.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Trusted Technology Partnership.
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your ITIL Inside Out
As a Senior Service Manager, you'll need to demonstrate a solid understanding of ITIL best practices. Brush up on the key principles and be ready to discuss how you've applied them in your previous roles. This will show that you’re not just familiar with the framework but can also leverage it to drive service excellence.
✨Showcase Your People Management Skills
You’ll be managing a team, so it's crucial to highlight your experience in people management. Prepare examples of how you've motivated teams, handled conflicts, or improved performance. This will help the interviewers see you as a leader who can inspire and guide others.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like managing incidents or driving change initiatives. Think of specific examples from your past where you successfully navigated challenges. This will demonstrate your analytical skills and ability to perform under pressure.
✨Emphasise Continuous Improvement
The role requires a proactive approach to identifying improvement opportunities. Be ready to discuss how you've implemented changes in previous positions. Highlight any metrics or KPIs you’ve used to measure success, showing that you’re committed to raising service standards.
