At a Glance
- Tasks: Provide top-notch technical support and improve IT infrastructure across the South of England.
- Company: Join a winning team at Trusted Technology Partnership, an award-winning employee-owned company.
- Benefits: Enjoy competitive salary, profit share, private medical insurance, and hybrid working options.
- Other info: Opportunities for progression and a fun workplace culture with perks like fresh fruit and pizza!
- Why this job: Make a real impact in a supportive environment while developing your IT skills.
- Qualifications: Experience in technical support and strong customer service skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Location: Field Based - covering mainly sites across Wiltshire and Somerset, with additional travel required across the South of England.
Salary: £30,000
Hours: 37.5 hours per week
The Role: As an Engineer, you provide high-quality onsite technical support, contribute to infrastructure and service improvement projects, and act as the first technical escalation point for complex hardware and software issues. You maintain a professional, customer focused approach at all times, especially during challenging or high pressure situations.
Skills and Experience:
- Proven ability to deliver high-quality technical support, resolving a wide range of faults, queries, and incidents in a timely manner.
- Strong customer service focus, with the ability to communicate confidently, professionally, and effectively with customers, colleagues, and stakeholders.
- Experience managing and prioritising workloads to meet SLAs, KPIs, and deadlines in a fast-paced environment.
- Ability to take ownership of tasks and see them through to completion, working both independently and collaboratively within a team.
- Demonstrable experience delivering technical projects efficiently and to a consistently high standard.
- Strong attention to detail, with the ability to maintain accurate records, documentation, and task updates within agreed timeframes.
- Experience following and adhering to structured processes and procedures, ensuring compliance and quality of service delivery.
- Proactive approach to problem-solving, including identifying additional issues and opportunities for improvement.
- Ability to respond positively to escalations and adapt to changing priorities and workloads.
- Experience working in customer-facing or field-based engineering roles is highly desirable.
Desirable:
- Experience working to formal service management frameworks, including SLAs and OLAs.
- Previous involvement in continuous improvement initiatives, including reviewing and updating processes.
- Experience supporting or mentoring colleagues, delivering training, or leading tasks when required.
This role is subject to a clear standard DBS check being received.
Please note that due to the volume of applications, we may not be able to provide individual feedback to candidates who are not shortlisted for interview. If we receive a high number of applications, the vacancy may close sooner than advertised. We may also invite candidates to interview before the advertised closing date.
The Package:
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with your length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Private Medical Insurance, including dental.
- Ongoing training and support.
- Company sick pay policy.
- Pension Scheme.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
IT Engineer in Southampton employer: Trusted Technology Partnership
Trusted Technology Partnership is an exceptional employer, offering a supportive and collaborative work environment for IT Engineers. With a strong focus on employee growth, we provide ongoing training, progression opportunities, and a range of benefits including private medical insurance and a profit-sharing scheme. Our commitment to a positive culture is reflected in our recognition as a Best Place to Work, making us an ideal choice for those seeking meaningful and rewarding employment in the South of England.
Contact Details:
Trusted Technology Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer in Southampton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Trusted Technology Partnership values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Trusted Technology Partnership might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Trusted Technology Partnership!
✨Direct Apply to Trusted Technology Partnership
Let's not forget to apply directly through the Trusted Technology Partnership website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Engineer in Southampton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Trusted Technology Partnership.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Trusted Technology Partnership. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Trusted Technology Partnership
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
