Information Technology / IT Manager in Southampton

IT Service Manager
Position: Service Manager
Ringwood, Hampshire + Hybrid home working
In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement.
You will also hold line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run effectively and organisational objectives are achieved.
Interpret data, identifying meaningful trends, uncover problems and highlight opportunities for improvement.
Line management responsibilities for support desk colleagues.
Experience and knowledge of utilising ITIL v3/v4 best practice.
Ability to prioritise workload, balancing multiple demands while maintaining service quality.
Experience managing SLAs and KPIs to ensure consistent, high quality service delivery.
The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a full UK driving license.
Company Profit Share (first £3,600 is tax free).
~22 days annual leave plus