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- Tasks: Lead a team to deliver top-notch service and manage service desk operations.
- Company: Join a trusted IT support provider with over 25 years of experience.
- Benefits: Enjoy competitive pay, profit share, hybrid work, and generous leave policies.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Experience in IT customer service and team management is essential.
- Other info: Great career progression opportunities and a fun, supportive work environment.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Service Desk Team Lead to help us deliver outstanding service to our customers.
Responsibilities include:
- Assist with operational Service Desk cover during busy periods.
- Monitoring and reporting of service desk activity.
- Managing a team of Service Desk Technicians.
To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. Excellent time management skills are essential. Ideally, you will have had at least 12 months' experience managing people, including day-to-day management e.g. absences, holidays, performance reviews.
This role is subject to a clear standard DBS check being received.
Benefits include:
- Company Profit Share (first £3,600 is tax free).
- ~22 days annual leave plus bank holidays, increasing with length of service.
- ~ Birthday as additional paid leave.
- ~ Additional paid leave (dependent on company performance).
- ~ Company sick pay policy.
- ~ Pension Scheme.
- ~ Private Medical Insurance including dental.
- ~ Free Parking.
- ~ Hybrid Working.
- ~ Progression opportunities.
- ~ Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments.
Facilities Team Leader - Remote in Southampton employer: Trusted Technology Partnership
Contact Detail:
Trusted Technology Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Leader - Remote in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Team Lead role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on ITIL v3/v4 best practices. We want you to shine when discussing your experience managing teams and handling service desk operations. Practice common interview questions with a mate to boost your confidence!
✨Tip Number 3
Showcase your leadership skills! When chatting with potential employers, share specific examples of how you've managed teams and improved service desk performance. This will help them see you as the perfect fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Trusted Technology Partnership.
We think you need these skills to ace Facilities Team Leader - Remote in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Facilities Team Leader. Highlight your experience in managing teams and your knowledge of ITIL best practices. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your past experiences that relate to the job description, especially around customer service and team management.
Show Off Your Time Management Skills: Since excellent time management is key for this role, make sure to mention any relevant experiences where you've successfully managed multiple tasks or projects. We love seeing how you handle busy periods!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL v3/v4 best practices before the interview. Be ready to discuss how you've applied these principles in your previous roles, especially in managing service desk operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience with performance reviews, handling absences, and motivating your team during busy periods.
✨Demonstrate Time Management Mastery
Since excellent time management is crucial for this role, think of specific instances where you've effectively prioritised tasks or improved efficiency within a team. This will show that you can handle the demands of the position.
✨Engage with Company Culture
Familiarise yourself with Trusted Technology Partnership's values and culture. During the interview, express your enthusiasm for their progression opportunities and how you can contribute to a positive work environment.