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- Tasks: Provide top-notch technical support and maintain customer infrastructure.
- Company: Join a friendly, award-winning IT support company with a positive culture.
- Benefits: Enjoy competitive salary, profit share, hybrid working, and health benefits.
- Why this job: Make a real difference in customer service while developing your IT skills.
- Qualifications: 2+ years in 2nd Line support and strong IT troubleshooting skills.
- Other info: Ongoing training, progression opportunities, and a fun work environment await you.
The predicted salary is between 26000 - 30000 £ per year.
Location: Ringwood, Hampshire
Salary: £26,000 - £30,000 DOE + Profit Share + Benefits
Hours: 37.5 hours per week; Hybrid home working after successful completion of probation
The Role:
- We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers.
- You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
- Receiving technical escalations from 1st Line.
- Performing routine maintenance checks and updates.
- Supporting the 1st Line team and knowledge sharing.
- Progressing and closing incidents and requests.
- Liaising with internal and external customers.
- On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
- Role-specific training is available through Microsoft Learn.
Skills and Experience:
- At least 2 years' experience in a 2nd Line role.
- A good knowledge of IT troubleshooting and problem solving.
- Experience within an IT customer service environment.
- Taking responsibility for your workload.
- Be helpful and approachable.
- Excellent time management skills.
- Good communicator.
- Working knowledge of ITIL.
- Experience using Microsoft services.
This role is subject to a clear standard DBS check being received.
The Package:
- Ongoing training and support.
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including Dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
2nd Line Support Technician in Southampton employer: Trusted Technology Partnership
Contact Detail:
Trusted Technology Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Trusted Technology Partnership. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service experience. Be ready to share specific examples of how you've solved problems or helped customers in the past. We love hearing about real-life scenarios!
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure to highlight why you're excited about being a 2nd Line Support Technician. Your passion can really set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your interest in the position.
We think you need these skills to ace 2nd Line Support Technician in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Technician role. Highlight your relevant experience, especially in IT troubleshooting and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: As a 2nd Line Technician, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past experiences, let us know you’re approachable and helpful!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools mentioned in the job description like Microsoft Endpoint Configuration Manager and SonicWall Firewalls. Being able to discuss these confidently will show that you're not just a good communicator but also technically savvy.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your commitment to providing excellent support and your ability to handle escalations effectively.
✨Practice Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or customer complaints. Practising common troubleshooting scenarios can help you articulate your thought process clearly during the interview, showcasing your problem-solving skills.
✨Be Approachable and Engaging
Remember, they’re looking for someone who is helpful and approachable. During the interview, maintain a friendly demeanour, make eye contact, and engage with your interviewers. This will help them see you as a team player who fits well within their positive culture.