At a Glance
- Tasks: Lead a team to enhance customer service and manage incident lifecycles.
- Company: Trusted Technology Partnership, a dynamic tech company in St. Ives.
- Benefits: Salary of £27k – £29k, hybrid work, and great employee benefits.
- Other info: Exciting opportunity for career growth in a collaborative environment.
- Why this job: Join a supportive team and make a real difference in customer service delivery.
- Qualifications: 12 months of relevant experience and strong ITIL knowledge required.
The predicted salary is between 27000 - 29000 £ per year.
Trusted Technology Partnership in St. Ives is seeking a Service Desk Team Lead to enhance customer service delivery. The role involves managing incident lifecycles, ensuring operational cover, and leading a team of Service Desk Technicians.
Candidates should have at least 12 months of relevant experience and demonstrate strong ITIL knowledge. The position offers a salary of £27k – £29k DOE, hybrid working, and a range of benefits to support employee satisfaction.
Service Desk Team Lead — Hybrid Role with Profit Share employer: Trusted Technology Partnership
Trusted Technology Partnership in St. Ives is an excellent employer that prioritises employee satisfaction through a supportive work culture and hybrid working options. With competitive salaries and profit-sharing opportunities, the company fosters professional growth and development, making it an ideal place for those seeking a meaningful career in IT service management.
Contact Details:
Trusted Technology Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Team Lead — Hybrid Role with Profit Share
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who might know someone at Trusted Technology Partnership. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge. Make sure you can discuss how you've applied it in past roles. We want to see you shine and show that you're the perfect fit for leading the Service Desk team!
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've successfully managed a team or resolved conflicts. We love to see candidates who can inspire and motivate others, especially in a hybrid work environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to enhance customer service delivery.
We think you need these skills to ace Service Desk Team Lead — Hybrid Role with Profit Share
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in managing incident lifecycles and leading teams. We want to see how your skills align with the Service Desk Team Lead role, so don’t hold back!
Show Off Your ITIL Knowledge:Since strong ITIL knowledge is a must-have, be sure to mention any certifications or practical experience you have. We love seeing candidates who can demonstrate their understanding of IT service management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer service delivery and how you plan to lead our team of Service Desk Technicians. Let us know what makes you the perfect fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in managing incident lifecycles. This will show that you understand the framework and can lead a team effectively.
✨Showcase Your Leadership Skills
As a Service Desk Team Lead, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully led a team in the past, focusing on conflict resolution, performance management, and fostering a positive work environment.
✨Understand the Company Culture
Research Trusted Technology Partnership and their approach to customer service delivery. Knowing their values and how they operate will help you tailor your answers to align with their culture, making you a more attractive candidate.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the role and the company. Ask about their expectations for the Service Desk Team Lead and how success is measured. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
