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- Tasks: Lead a team of Support Desk Engineers and ensure top-notch service quality.
- Company: Reputable tech services provider with a supportive culture in Ringwood.
- Benefits: Competitive salary, hybrid work options, and a focus on employee well-being.
- Why this job: Join a dynamic team and make a real difference in IT service management.
- Qualifications: Experience with ITIL best practices and strong prioritisation skills.
The predicted salary is between 36000 - 60000 £ per year.
A well-regarded technology services provider in Ringwood is seeking a Service Manager to oversee daily operations and manage a team of Support Desk Engineers.
Key responsibilities include:
- Service quality management
- Data analysis for improvement
- Stakeholder engagement
Ideal candidates will have experience with ITIL best practices and a strong ability to prioritise in a busy environment. The role also offers a competitive salary and various benefits, including hybrid working and a supportive company culture.
IT Service Manager - Hybrid Work, KPI-Driven Leader in Ringwood employer: Trusted Technology Partnership
Contact Detail:
Trusted Technology Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager - Hybrid Work, KPI-Driven Leader in Ringwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for their team during the interview.
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones that test your problem-solving skills. Think of examples from your past experiences where you've successfully managed a team or improved service quality.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace IT Service Manager - Hybrid Work, KPI-Driven Leader in Ringwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL best practices and any relevant achievements. We want to see how you've managed teams and improved service quality in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Manager role. Share specific examples of how you've engaged stakeholders and driven improvements in a busy environment.
Showcase Your Data Skills: Since data analysis is key for this role, don’t forget to mention any tools or methods you’ve used to analyse data for service improvement. We love seeing candidates who can back up their claims with solid evidence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our supportive company culture!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL best practices before the interview. Be ready to discuss how you've applied these principles in your previous roles, especially in service quality management and team leadership.
✨Showcase Your Data Analysis Skills
Prepare examples of how you've used data analysis to drive improvements in service delivery. Think about specific metrics you've tracked and how they influenced decision-making or enhanced team performance.
✨Engage with Stakeholders
Be ready to talk about your experience in stakeholder engagement. Highlight instances where you've successfully communicated with different teams or clients to ensure service alignment and satisfaction.
✨Prioritisation is Key
In a busy environment, prioritising tasks is crucial. Share strategies you've used to manage competing demands effectively, and be prepared to discuss how you would handle specific scenarios that may arise in this role.
