At a Glance
- Tasks: Provide top-notch technical support and maintain customer infrastructure.
- Company: Join a friendly, award-winning IT company with a positive culture.
- Benefits: Enjoy competitive salary, profit share, hybrid working, and health perks.
- Other info: Ongoing training, progression opportunities, and a fun work environment await!
- Why this job: Make a real difference in customer service while growing your tech skills.
- Qualifications: 2+ years in 2nd Line support and strong IT troubleshooting skills.
The predicted salary is between 26000 - 30000 £ per year.
Location: Ringwood, Hampshire
Salary: £26,000 - £30,000 DOE
Profit Share Benefits
Hours: 37.5 hours per week; Hybrid home working after successful completion of probation
The Role
We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure.
- Receiving technical escalations from 1st Line.
- Performing routine maintenance checks and updates.
- Supporting the 1st Line team and knowledge sharing.
- Progressing and closing incidents and requests.
- Liaising with internal and external customers.
- On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint.
- Role-specific training is available through Microsoft Learn.
Skills and Experience:
- At least 2 years' experience in a 2nd Line role.
- A good knowledge of IT troubleshooting and problem solving.
- Experience within an IT customer service environment.
- Taking responsibility for your workload.
- Be helpful and approachable.
- Excellent time management skills.
- Good communicator.
- Working knowledge of ITIL.
- Experience using Microsoft services.
This role is subject to a clear standard DBS check being received.
The Package:
- Ongoing training and support.
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including Dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine!
Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust - a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
2nd Line Support Technician in Ringwood employer: Trusted Technology Partnership
Trusted Technology Partnership is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a focus on high-quality technical support and infrastructure projects across the beautiful regions of Wiltshire and Somerset, employees benefit from a supportive hybrid working environment, private medical insurance, and a robust pension scheme, making it a rewarding place to build a career.
Contact Details:
Trusted Technology Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Technician in Ringwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at Trusted Technology Partnership. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service experience. Be ready to share specific examples of how you've solved problems in the past – we love hearing about real-life scenarios!
✨Tip Number 3
Show off your passion for technology! During interviews, let your enthusiasm for IT shine through. Talk about the latest trends or tools you’re excited about, like Microsoft Endpoint Configuration Manager or SonicWall Firewalls.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Trusted Technology Partnership.
We think you need these skills to ace 2nd Line Support Technician in Ringwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Support Technician role. Highlight your relevant experience, especially in IT troubleshooting and customer service. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for tech support and customer service. Let us know why you’re excited about joining our team at Trusted Technology Partnership.
Show Off Your Skills:Don’t hold back on showcasing your technical skills! Mention your experience with Microsoft services, ITIL knowledge, and any specific tools you've used. We love seeing candidates who are proactive about their skill set.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your Tech
Brush up on your technical knowledge, especially around the tools mentioned in the job description like Microsoft Endpoint Configuration Manager and SonicWall Firewalls. Be ready to discuss your experience with these technologies and how you've used them to solve problems in the past.
✨Showcase Your Customer Service Skills
Since this role emphasises outstanding customer service, prepare examples of how you've handled difficult customer interactions or escalations. Highlight your approach to problem-solving and how you ensure customer satisfaction.
✨Demonstrate Team Spirit
This position involves supporting the 1st Line team and sharing knowledge. Think of instances where you've collaborated with colleagues or mentored others. Showing that you're a team player will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and progression paths. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
