At a Glance
- Tasks: Lead a team to deliver top-notch IT support and drive continuous improvement.
- Company: Dynamic tech company in Ringwood with a focus on service excellence.
- Benefits: £40,000 salary, overtime, profit share, and 22 days annual leave.
- Other info: Hybrid working options and a commitment to professional development.
- Why this job: Make a real impact in IT service management while developing your leadership skills.
- Qualifications: 3+ years in IT Service Management with strong people management experience.
The predicted salary is between 40000 - 40000 £ per year.
Location: Ringwood, Hampshire + Hybrid home working (non-contractual)
Salary: £40,000 + Overtime + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role:
Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential.
Duties Include:
- Identify and mitigate risks which could impact our services, performance or compliance.
- Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives.
- Act as a key representative for the support department during service transitions, change initiatives, and project delivery.
- Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement.
Skills and Experience:
- Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents.
- Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience.
- Experience and knowledge of using ITIL best practice.
- Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently.
- Strong analytical and reporting ability.
- Ability to learn new technologies quickly.
- Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure.
- Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards.
The role is subject to a standard clear DBS being received.
The Package:
Company Profit Share (first £3,600 is tax free). 22 days annual leave plus
IT Senior Service Manager in London employer: Trusted Technology Partnership
Trusted Technology Partnership is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a focus on high-quality technical support and infrastructure projects across the beautiful regions of Wiltshire and Somerset, employees benefit from a supportive hybrid working environment, private medical insurance, and a robust pension scheme, making it a rewarding place to build a career.
Contact Details:
Trusted Technology Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Senior Service Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Trusted Technology Partnership values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Trusted Technology Partnership might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Trusted Technology Partnership!
✨Direct Apply to Trusted Technology Partnership
Let's not forget to apply directly through the Trusted Technology Partnership website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Senior Service Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Trusted Technology Partnership.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Trusted Technology Partnership. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Trusted Technology Partnership
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
