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- Tasks: Help customers resolve IT issues as the first point of contact.
- Company: Join a trusted IT support provider with over 25 years of experience.
- Benefits: Enjoy hybrid working, profit share, private medical insurance, and more!
- Why this job: Kickstart your IT career in a friendly, award-winning company with great culture.
- Qualifications: Basic IT troubleshooting knowledge and customer service experience required.
- Other info: Ongoing training, progression opportunities, and fun perks like free fruit and pizza!
The predicted salary is between 20000 - 30000 £ per year.
Location: Ringwood, Hampshire, + hybrid home working.
Salary: £25,077 + Profit Share + Benefits
Hours: 37.5 hours per week full time
The Package:
- Ongoing training and support
- Company Profit Share (first £3,600 is tax free)
- 22 days annual leave plus bank holidays, increasing with length of service
- Birthday as additional paid leave
- Additional Paid Leave (dependent on Company Performance)
- Company sick pay policy
- Pension Scheme
- Private Medical Insurance including dental
- Free Parking
- Hybrid Working
- Progression opportunities
- Fresh fruit, the occasional pizza and a posh coffee machine!
Join us as an IT Support Technician! Trusted Technology Partnership is a specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support-desk, on site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023.
IT Support Technician - The Role:
You will be taking calls from customers and helping to resolve their IT issues; you will be the first point of contact for our customers. This is a fantastic career opportunity for someone wanting to start a career in IT Support. You will be resolving incidents using your own initiative, knowledge and problem-solving skills, using remote support tools to remotely solve and fix issues, keeping customers up to date throughout the incident life cycle.
IT Support Technician - The Skills You Will Need:
To succeed in this role, you'll need a basic knowledge of IT troubleshooting and problem solving as well as experience within a customer service environment. This role is subject to a clear standard DBS check being received.
If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
IT Support Technician employer: Trusted Technology Partnership
Contact Detail:
Trusted Technology Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with common IT support tools and troubleshooting techniques. Being able to demonstrate your knowledge of remote support tools during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, as this role requires you to interact with customers regularly. Practising how to handle difficult situations or technical queries can help you feel more confident in the interview.
✨Tip Number 3
Research our company culture and values. Understanding what makes us unique will allow you to tailor your responses in the interview and show that you're a great fit for our team.
✨Tip Number 4
Prepare some questions to ask during the interview about the role and the team. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT troubleshooting skills and any customer service experience. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention specific examples of how you've successfully resolved issues in the past.
Highlight Relevant Skills: In your application, emphasise your knowledge of remote support tools and any technical skills you possess. This will show that you're prepared for the role and can hit the ground running.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Trusted Technology Partnership
✨Show Your Problem-Solving Skills
As an IT Support Technician, you'll need to demonstrate your ability to troubleshoot and resolve issues. Prepare examples of past experiences where you've successfully solved technical problems or helped customers with their IT needs.
✨Familiarise Yourself with Remote Support Tools
Since the role involves using remote support tools, it’s beneficial to have a basic understanding of these technologies. Research common tools used in the industry and be ready to discuss how you would use them to assist customers effectively.
✨Emphasise Your Customer Service Experience
This position requires strong customer service skills. Be prepared to talk about your previous roles in customer-facing environments and how you handled challenging situations while maintaining a positive attitude.
✨Research the Company Culture
Understanding the company’s culture can give you an edge in the interview. Look into their values, recent achievements like the South Coast Tech Awards, and how they support employee growth. This will help you align your answers with what they value in their team members.
