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- Tasks: Lead a team of Support Desk Engineers and manage IT service quality.
- Company: Top IT services provider in Hampshire with a focus on growth.
- Benefits: Hybrid work, profit share, generous benefits, and career progression.
- Why this job: Join a dynamic team and make a real impact in IT services.
- Qualifications: Strong ITIL knowledge and excellent communication skills.
- Other info: Exciting opportunities for personal and professional growth.
The predicted salary is between 42000 - 84000 £ per year.
A leading IT services provider based in Hampshire seeks an experienced IT Service Manager to oversee support services and lead a team of Support Desk Engineers. This role involves managing incidents, analyzing operational metrics, and ensuring service quality while maintaining SLAs and KPIs.
The ideal candidate possesses strong ITIL knowledge and excellent communication skills. Additionally, the position offers hybrid working, a generous benefits package, and opportunities for progression within the company.
IT Service Manager — Hybrid Work, Profit Share & Growth employer: Trusted Technology Partnership
Contact Detail:
Trusted Technology Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager — Hybrid Work, Profit Share & Growth
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the hunt for an IT Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL knowledge and service management best practices. We recommend practising common interview questions and scenarios related to incident management and service quality to show off your expertise.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and career goals. Check out our website for openings that match your skills, especially those offering hybrid work and growth opportunities.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Service Manager — Hybrid Work, Profit Share & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service management and showcases your ITIL knowledge. We want to see how your skills align with the role, so don’t be shy about mentioning specific achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share your passion for IT services and how you can contribute to maintaining high service quality and meeting SLAs.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to highlight any experience leading teams or managing client relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Trusted Technology Partnership
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in managing incidents and ensuring service quality.
✨Showcase Your Leadership Skills
As an IT Service Manager, you'll be leading a team of Support Desk Engineers. Prepare examples of how you've successfully managed teams, resolved conflicts, and motivated staff to achieve their best performance.
✨Understand SLAs and KPIs
Familiarise yourself with the specific SLAs and KPIs relevant to the role. Be prepared to discuss how you've monitored these metrics in previous positions and what strategies you've implemented to meet or exceed them.
✨Communicate Clearly and Confidently
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts. Remember, it's not just about what you say, but how you say it!
